Hi! I understand your YEEDI vacuum won’t turn on or charge—that can be quite inconvenient. Let’s work together and get it sorted out.

First, to clarify:
- Is the vacuum completely unresponsive—no lights or sounds at all?
- Have you recently tried charging it with its charging dock and power cable?
- Did anything happen before this issue started (like a power outage, moving the charging dock, or any physical impact)?

Meanwhile, here’s a step-by-step checklist that often resolves this:

1. Check the Power Source:
- Ensure that the power cord is firmly plugged into both the charging dock and the wall power outlet.
- Verify the outlet has power by plugging in another device to test it.
- Check the charging dock’s power switch (usually on the back)—make sure it’s turned ON.

2. Inspect Charging Contacts:
- Look at the small metal charging contacts on the vacuum and the dock; if they’re dirty or dusty, gently clean with a dry cloth.

3. Place Vacuum Correctly on Dock:
- Make sure the vacuum is properly aligned on the dock so that contacts meet.

4. Try a Different Power Outlet:
- Sometimes outlets can be faulty. Plug the charging dock into a different socket.

5. Power Button:
- Press and hold the vacuum’s power button for about 3-5 seconds to see if it powers on.

If after these the vacuum remains off and won’t charge, it might be a deeper battery or hardware issue. In that case, a reset or further diagnosis may be needed.

Could you please check these steps and tell me what you observe so far? If you tried any already, that’s perfectly fine—just let me know so I can guide you accordingly!

Meanwhile, here’s the official YEEDI help page on charging issues for your reference: Robot can't be charged, what can I do?

Looking forward to your reply!