Hi! I understand that your TSRC Q8 app is having trouble updating and connecting to the internet on your Windows device. Let's work through some steps to get this resolved.

First, just to clarify:
- Are you trying to update the app through the Windows browser or an app store?
- When you say it won’t connect to the internet, do you mean the app itself can’t establish any connection, or your device overall is having internet issues?
- Have you been able to connect the TSRC Q8 drone to the app before, or is this the first time you’re trying?

Meanwhile, here are some straightforward checks and fixes we can try:

1. Internet Connection Check:
Ensure your Windows device has a stable internet connection. Try opening a website or streaming a video to confirm this.

2. App Permissions:
Check that the TSRC Q8 app has permission to access the internet. Go to Windows Settings > Privacy > App permissions > Network and make sure the app is allowed internet access.

3. Wi-Fi Connection to the Drone:
Often these drones create their own Wi-Fi network (usually named "TSRC-****"). On your Windows device, connect to this Wi-Fi network before opening the app. Confirm you’re connected even if Windows shows “No internet” on that network because it's normal when connected directly to the drone’s hotspot.

4. Disable VPN or Proxy:
If you use any VPN or proxy on your device, try disabling it temporarily, as it might affect the app’s ability to download updates.

5. Check for Firewall Blocks:
Windows Firewall or any third-party firewall might block the app. Go to Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall, and make sure the TSRC Q8 app is allowed.

6. App Update Source:
If you downloaded the app from a website, consider uninstalling and reinstalling it, preferably from an official source or the Windows Store if available.

7. Reboot Devices:
Restart your Windows device and the drone to clear any temporary issues.

If you’ve already tried some of these or if the app still won’t update or connect after these steps, let me know. There may be some deeper connectivity or compatibility issues we can explore, including app version mismatches or drone firmware updates.

Are you connected to the drone’s Wi-Fi network when using the app? That step is often crucial for TSRC drone apps to communicate properly.

Looking forward to your details to help you better!

it worked fine until the upgrade in june now when I try to connect to internet it wont connect

Thanks for sharing that the issue started after the June update. That helps narrow things down! It sounds like the app update might have introduced connectivity problems with the TSRC Q8 drone on your Windows device.

Based on what I’ve seen from user reports and community discussions:

1. Some users have experienced TSRC app connection issues after major updates, requiring app developers to release a fix or newer update1. While most reports are about phone compatibility, similar issues can affect PC versions too.

2. A good next step would be to check if there’s a newer update patch available beyond the June release. Installing the latest update may resolve existing bugs.

3. If no newer update exists, try this workaround which some drone users shared:
- Turn your Windows device’s Wi-Fi OFF and then ON again.
- Connect directly to the drone's Wi-Fi hotspot (usually named like “TSRC-****”).
- Open the app immediately after to see if it connects.

4. Also, verify your Windows firewall or antivirus hasn’t started blocking the app after the update. You could briefly disable them and test the connection, but do remember to turn them back on afterward.

5. Finally, check if the drone’s firmware needs upgrading separate from the app. Sometimes firmware and app versions must be in sync for proper communication.

If these steps don’t restore the connection, I recommend reaching out to TSRC support for any known post-June update bugs or waiting on a confirmed fix from their developers. Let me know if you want help checking for firmware updates or adjusting firewall settings!

Are you able to connect to the drone’s Wi-Fi hotspot after the update? This detail will help me guide you better.

how do I upgrade firmware

Thanks for asking about upgrading the TSRC Q8 drone firmware! Keeping your drone's firmware updated is important for smooth operation and compatibility with the app. Here's a step-by-step guide tailored to your setup on Windows:

1. Power on the Drone and Controller:
Make sure both your TSRC Q8 drone and its remote controller (if you use one) are powered on.

2. Connect to the Drone’s Wi-Fi Hotspot:
On your Windows device, go to your Wi-Fi settings and connect to the drone's Wi-Fi network. This network usually has a name like "TSRC-****". Even if it says “No Internet,” stay connected to it because this lets the app communicate with the drone.

3. Open the TSRC Q8 App:
Launch the app you use to control or monitor the drone.

4. Check for Firmware Update Prompt:
Usually, the app will detect if your drone’s firmware is outdated and prompt you to update. If prompted, follow the on-screen instructions carefully.

5. Stable Connection and Power:
During firmware update, keep your device connected to the drone’s Wi-Fi and ensure your drone/controller stay powered on. Interruptions can cause update failures.

6. Manual Firmware Update (If No Prompt):
If you don’t see any prompt but suspect firmware is outdated, check the app menus or settings for a “Firmware Update” or “About” section where you might find a manual option to trigger an update.

7. Reboot After Update:
Once the update completes, restart your drone and the app to apply changes.

Additional Notes:
- If the update process fails repeatedly, try restarting your Windows device and the drone, then attempt again.
- Temporarily disable any firewall or antivirus that might block the update process on your PC, as these can interfere with connection.8
- If there’s no direct firmware upgrade option in the app, or the app is not behaving normally after the June update, it might be helpful to check for any announcements or update patches released by TSRC.

Would you like me to guide you through checking firewall settings or connect you with TSRC’s official support resources for firmware files if needed?

Are you seeing any firmware update option when you open the app after connecting to the drone’s Wi-Fi?

there is no menu on the app

Thanks for letting me know there’s no menu showing in your TSRC app. This issue has been reported by others with the TSRC Q8 app after recent updates, where the controls or menus simply don’t appear, making it impossible to access things like firmware updates or drone controls.

Here’s what we can try next:

1. Force Restart the App:
Close the TSRC app completely on your Windows device. Then, restart it after making sure you are connected to the drone’s Wi-Fi hotspot. Sometimes this can help the app reload the interface properly.

2. Check App Permissions Again:
Make sure the app has full permissions on your Windows device, including local network access, which is necessary to communicate with the drone.

3. Reinstall the App:
Uninstall the TSRC app from your device, then download and install the latest version again from an official source if available. Corrupted app files sometimes cause missing interface elements.

4. Try an Alternative Device:
If possible, try installing the app on a different device (a smartphone or tablet) to see if the menus appear there. This helps identify if the problem is Windows-specific or app-wide.

5. Reset Drone and Controller:
Some users reported that resetting the drone by powering off, unplugging the battery, and restarting can resolve connection and control issues. You can try powering off everything, wait about 30 seconds, then power back on.

6. Check for Known Bugs and Updates:
The latest update may have introduced a bug causing no menus to show. I would recommend checking the TSRC community forums or official TSRC support to see if there’s a patch or upcoming fix. Here’s a user discussion mentioning missing control buttons and menus on the TSRC Q8 app: 1 and 3 for reference.

If none of these work, your best next step would be to contact TSRC’s official support directly. They may have specific instructions or a downloadable fix for this missing menu issue.

Would you like me to help you find their support contact info or guide you through reinstalling the app? And are you able to try connecting the app on another device to test if the menus show there?