Hi there! I understand you’re experiencing crashes with the Dexcom G7 app on a Samsung device. I’d like to help you get this sorted out.

Could you tell me a bit more about when the app crashes? For example, does it crash immediately when opening, during certain actions, or randomly? Also, have you tried any fixes already?

Meanwhile, here’s a clear step-by-step approach that often helps resolve app crashes on Samsung devices:

1. Force Close and Reopen the App: Sometimes just shutting the app down completely (swiping it away from recent apps) and reopening can help.

2. Clear the App Cache and Data:
- Go to your phone’s Settings → Apps → find Dexcom G7.
- Tap Storage, then choose Clear Cache first and test the app.
- If the problem persists, try Clear Data (note: this may require you to log in again).

3. Check for App Updates: Make sure your Dexcom G7 app is updated to the latest version on the Google Play Store.

4. Reboot Your Device: Restarting your Samsung can clear temporary issues affecting apps.

5. Reinstall the App:
- Uninstall Dexcom G7.
- Restart your phone.
- Reinstall the latest version from the Play Store.

6. Check Device Compatibility & Permissions:
- Verify your Samsung device is listed as compatible with Dexcom G7.
- In Settings → Apps → Dexcom G7, check that all necessary permissions are granted (storage, location, Bluetooth, etc.).

7. Optimize Device:
- Samsung devices sometimes have device optimization settings that can restrict apps running in the background. Make sure Dexcom is exempt from battery optimization or background app restrictions.

These steps often resolve the majority of app crashes reported by users1 10.

Since your mention focused on Samsung specifically, these Android-focused tips should help, but if you encounter any issues while doing this or want guidance for your iPhone device instead, just let me know!

Are you satisfied with the solution I provided?