[Gotham Sports] Doesn’t list my cable provider, xfinity

G
Gary
1 year ago In Gotham Sports
Doesn’t list my cable provider, xfinity

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi there! I understand you're having trouble finding Xfinity as a cable provider on the Gotham Sports app. Let's see if we can sort that out together.

First, could you tell me more about what happens when you try to connect to your cable provider? Are you seeing an error message, or is Xfinity simply not listed?

In the meantime, here's a step-by-step approach to troubleshoot:

1. Check Your Settings: Go to the Settings app on your iPhone, and then tap on "TV Provider." Make sure that you're signed in properly and check if Xfinity is listed there. If not, try logging out and logging back in.

2. Update the App: Ensure that you have the latest version of the Gotham Sports app. You can check for updates in the App Store. Sometimes, having the latest version helps recognize providers better.

3. Alternative Access: If Xfinity is still not appearing, according to the support documentation, sometimes providers are not immediately available due to ongoing integrations or updates. You may still be able to sign up directly through the app for access without going through your provider1.

4. Check Support Channels: If you're still encountering issues after trying that, I would recommend reaching out to Gotham Sports support directly at [email protected]. They can provide specific guidance tailored to your situation.

Please let me know how things progress or if you encounter any other issues! Are you satisfied with the solution I provided?

G
Gary
1 year ago

Doesn’t list my cable provider, xfinity

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