Hi there! I see you're encountering a Chinese error message when trying to log in to the Segway Mobility app, and the login confirmation isn't working. To help you better, could you please share what the message says (even if it's in Chinese), or if you can send a screenshot of it? Also, are you using the English or Chinese version of the app?

Meanwhile, here are some initial steps we can try to address this login issue:

1. Check App Language Settings: Sometimes the app defaults to Chinese, especially if it’s the China version. Try switching the app language to English within the settings if possible. If there isn’t an option, uninstall the current app and reinstall the official global English version from your device’s app store.

2. Clear Cache and Data: Go to your phone’s Settings > Apps > Segway Mobility app > Storage, then clear the cache and data. This can reset any stored error states.

3. Restart Your Device: After clearing cache and data, restart your Android 10 device, then try logging in again.

4. Confirm Account Info: Double-check that the email and password you use are correct and that the account is registered through the proper regional settings, since some users experience region lockouts that give Chinese error messages.

5. Update the App: Ensure your app is updated to the latest version. Older versions sometimes have login bugs.

If you’ve tried these already, or if that Chinese error message mentions something specific (like “another user connected” or “incorrect password”), that info will help me guide you more precisely.

Let me know what you find, and we’ll get this sorted out!