Hi there! It sounds like your Sleep Number app on your iPhone is stuck on the loading screen and won’t proceed. I’m here to help you get that sorted out. Just to make sure I understand fully—are you seeing the app circle endlessly without moving past the initial screen, or is it freezing after a certain point? Also, have you tried any troubleshooting steps so far?

Once I know that, we can try some steps that often fix this kind of issue on iOS 18.6.2. Here’s a good starting point:

1. Force Close and Reopen the App
Swipe up from the bottom of your iPhone screen and pause to open the app switcher. Find the Sleep Number app and swipe it off the screen to close it completely. Then, reopen the app.

2. Check for App and iOS Updates
Go to the App Store and make sure your Sleep Number app is updated to the latest version. Also, confirm that your iPhone iOS is fully up to date (even though you indicated 18.6.2, sometimes minor updates or patches may be available).

3. Restart Your iPhone
A simple restart can often clear temporary issues. Press and hold the side button and volume up button simultaneously until the power off slider appears. Slide to power off, then turn your iPhone back on after about 30 seconds.

4. Check Internet Connection
The app needs a stable internet connection. Toggle your Wi-Fi off and on, or try switching to cellular data if Wi-Fi is slow. Also, check that Bluetooth is enabled, as some app functions rely on it.

5. Reset Your Sleep Number Bed
If the bed itself is connected and experiencing issues, unplug its power for about 60 seconds, then plug it back in. This power cycle can clear connection glitches between your bed and the app.

6. Reinstall the Sleep Number App
If none of the above work, uninstall the Sleep Number app from your iPhone, then reinstall it from the App Store. Be sure you know your account login details before doing this.

If you’ve tried any of these already or if the app still gets stuck, let me know what steps you’ve taken, and we can move on to some deeper troubleshooting! Also, do you get any error messages or does it just keep spinning?

Are you satisfied with this initial guidance?

App just circles can’t get info