Hi there! It sounds like your Sleep Number app is showing that someone is "in bed" when, in reality, the bed is empty. Is that right? Just want to clarify: are these false readings happening all the time, or only occasionally? And do you see these false readings on one or both sides of the bed?

Meanwhile, I can offer some possible causes and fixes based on common scenarios:

1. Sensor Alignment: The sensors under the mattress might be out of alignment or obstructed. Could you check under the mattress to ensure the sensors are sitting flat and nothing is blocking them?

2. Firmware Update: Sometimes, firmware glitches can cause inaccurate readings. Have you updated the Sleep Number bed’s firmware recently? You can check for updates inside the Sleep Number app.

3. Restart the Bed System: After any firmware update, or whenever you notice inaccurate readings, try restarting the bed’s control unit. This can often clear any temporary issues.

4. Check Timezone Settings: Accuracy depends on correct timezone settings for the bed. You can verify and adjust this in the app under bed settings.

If you want, I can guide you step-by-step through these checks on your iPhone app running iOS 18.6.2. Also, has your app shown any error messages, or does it otherwise function normally?

Let me know a bit more about the situation and what you have tried so far, and we’ll get this sorted out for you!

Are you comfortable checking the sensors and doing an update, or would you like me to help you through the app steps first?