[Sleep Number] Can’t open app it’s frozen

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Donna
6 months ago In Sleep Number
Can’t open app it’s frozen

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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6 months ago

Hi there! I hear that your Sleep Number app on your iPhone is frozen and won't open—let's get that sorted out together. May I ask if you've tried closing the app completely and then reopening it? Or if you have recently restarted your iPhone?

Meanwhile, here’s a simple step-by-step process we can try:

1. Force-Close the App:
- On your iPhone with iOS 18.6.2, swipe up from the bottom of the screen and pause in the middle to open the app switcher.
- Find the Sleep Number app and swipe it up to close it completely.
- Then try reopening the app.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait 30 seconds, then hold the side button to turn it back on.

3. Check for App Updates:
- Open the App Store, tap your profile icon, and scroll to see if there’s an update available for the Sleep Number app. Installing the latest version can fix bugs.

4. Reinstall the App:
- If the above doesn’t work, press and hold the Sleep Number app icon until a menu pops up; select “Remove App,” then “Delete App.”
- Go back to the App Store and reinstall the Sleep Number app fresh.

5. Ensure Bluetooth and Network Connectivity:
- Sometimes, the app needs a good Bluetooth connection to your bed.
- Go to Settings > Bluetooth, toggle Bluetooth off and then back on.
- Also check your Wi-Fi connection or cellular data is active.

If you’ve already tried any of these, please let me know which ones, and we can dig a bit deeper or look into your bed or account settings. How does this sound to start?

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