Hi! I understand you're having trouble logging in to the Sleep Number app on both your iPad and phone. I'd love to help get this sorted out for you. To start, could you tell me if you see any specific error messages when you try to log in? Also, are both devices using the latest version of their operating system and the Sleep Number app?

In the meantime, here are some steps we can try to troubleshoot the login issue together:

1. Check for Updates:
- On your iPad and phone, open the App Store, go to the Updates tab, and make sure the Sleep Number app is updated to the latest version.
- Also, check if your devices are running the latest iOS version compatible with your devices. For your devices with OS X 10.15.7, the iPad might be using a different OS version—keeping both iOS and app updated helps with compatibility.

2. Restart Devices: Sometimes simply restarting your iPad and phone can clear up temporary glitches.

3. Network Connection:
- Try switching from WiFi to mobile data or vice versa.
- Turn off any VPN or proxy if you have one enabled, as these can affect connection to the app.

4. Restart Bluetooth: Since Sleep Number apps often use Bluetooth to connect to your bed, turn Bluetooth off and then back on in your device settings.

5. Force-Close and Reopen the App:
- On your device, open the app switcher and swipe the Sleep Number app away to close it completely.
- Then relaunch the app and try logging in again.

6. Clear Cache / Reinstall:
If it still doesn’t work, uninstall the Sleep Number app, restart your device, and reinstall the app fresh from the App Store.

If you’ve tried these steps or if you get any error messages, please let me know so I can help you further. Also, do you have access to your login email and password to verify your credentials?

Looking forward to your reply so we can get you back to enjoying your Sleep Number experience!

Are you satisfied with trying these steps first?