[Tophy] Opening message tab crashes app. Everything else works

Solved & Closed
J
Jackson
1 year ago In Tophy
Opening message tab crashes app. Everything else works

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

Hi there! I’m here to help you with the issue of the Tophy app crashing when you open the message tab. It's great to hear that everything else is working fine, but let’s get this sorted out.

First, could you let me know if you have recently updated the app or your Android OS? Also, do you know if there's a specific message or conversation that might be causing the crash? Sometimes it can be linked to a particular thread.

Here are a few initial steps we can try to resolve the issue:

1. Clear the App Cache:
- Go to Settings on your Android device.
- Tap on Apps.
- Find and select Tophy from the list.
- Tap on Storage and then hit Clear Cache.

2. Restart Your Device:
- Sometimes a simple restart can fix temporary glitches in apps.

3. Update the App:
- Check if there’s an update available for the Tophy app in the Google Play Store. Updating can fix bugs or issues.

4. Delete Recent Messages:
- If possible, consider deleting recently received messages that you suspect might cause the crash. Sometimes specific messages can trigger crashes1.

If these steps don’t resolve the problem, we can look into more advanced solutions like reinstalling the app or checking for any conflicting apps on your device.

Please let me know how these steps go or if you have any further details!

Comments closed for this post.