[Tophy] App won’t even open , when tapped it springs up and closes

B
Ben
9 months ago In Tophy
App won’t even open , when tapped it springs up and closes

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
9 months ago

Hi there! I see you're having trouble with the Tophy app on your iPhone running iOS 18.6.2—it tries to open but then immediately closes. Let’s work together to get this sorted out.

To start, could you let me know if you’ve already tried any fixes, like restarting your phone or reinstalling the app? That will help me suggest the best next steps.

If you haven’t done those yet, here’s a step-by-step approach tailored for your iPhone:

1. Force Close the App and Reopen
- Swipe up from the bottom of the screen and pause in the middle (or double-click the Home button if your iPhone has one) to open the app switcher.
- Find the Tophy app preview and swipe it up to close it completely.
- Try opening the app again.

2. Restart Your iPhone
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off. Once fully off, press the side button to turn it back on.
- Then try launching the Tophy app again.

3. Check for App Updates
- Open the App Store, tap your profile icon on the top right, and scroll down to updates.
- If Tophy has an update available, install it, then open the app again.

4. Reinstall the App
- Press and hold the Tophy app icon until a menu appears, then tap ‘Remove App’.
- Go to the App Store and download Tophy again.
- Open the freshly installed app to see if it resolves the issue.

5. Check iOS Version Update
- Go to Settings > General > Software Update and ensure your iPhone is running the latest iOS. Sometimes, app crashes happen due to OS incompatibilities.

If after these steps the app still won’t open properly, there might be an issue with the app itself on iOS 18.6.2, or it could be related to your account or data within the app.

In that case, the next best step is to contact Tophy’s support team, or I can help you escalate the issue to the development team for a closer look.

Would you like me to guide you through any of these steps? Or have you tried some already? Let me know!

Leave a comment