Hi there! I see you're having trouble with Zoo 2 Animal Park freezing after loading on your WebKit Android 11 device. Let's get to the bottom of this together. Could you tell me if the game freezes immediately after the loading screen or sometime later? Also, have you noticed this happening with a specific saved game or with any zoo you try to load?

While you share that, I'll start with some common, easy fixes we can try:

1. Restart Your Device: Restart your Android device to clear temporary glitches with memory or background processes.

2. Check Internet Connection: Since Zoo 2 relies on online features, make sure your connection is stable. Try switching between Wi-Fi and mobile data to test if that affects loading.

3. Clear Game Cache: Sometimes cached data can cause freezing. Go to your device settings > Apps > Zoo 2 Animal Park > Storage > Clear Cache. Don't clear data yet (this resets your progress).

4. Enable Reduced Animations: The game support suggests enabling "reduced animations" in the game settings to ease demand on your device’s RAM, which helps reduce freezes and crashes.

5. Update the Game: Ensure you have the latest version installed from the Play Store. Updates often fix bugs causing freezes.

If you’ve tried these or the freeze persists, the next step we can try is reinstalling the game. When you uninstall and reinstall, the game asks if you want to continue your previous progress or start fresh. That can help fix corrupted files causing loading issues.

If you could also let me know if the game freezes during specific actions or always on loading, that will help refine the solution!

Are you ready to try these steps, or have you already attempted some of them?

Did all same issue

Thanks for letting me know you’ve already tried the common fixes. Since the freezing issue persists, let’s look into some known common issues with Zoo 2 on devices like yours running Android 11 with WebKit browsing.

From community and support discussions, several key points stand out:
- Memory (RAM) limitations: Large, complex zoos can cause devices with limited memory to freeze or crash. This may be relevant if your zoo has grown substantially1.
- Internet connectivity: Even if your connection seems stable, inconsistent network quality can affect game loading3.
- App data corruption: Rare but possible, reinstalling while choosing to continue your previous save can sometimes carry corrupted data over, leading to freezes2.
- Settings adjustments: Enabling reduced animations or limiting active animals can lessen device load and improve stability7.

Here’s a more advanced approach tailored for your case:

1. Test with a New Zoo Save
Try creating and loading a brand new zoo save (start new game). This checks if your current save might be causing the freeze due to complexity or corrupted data.

2. Check Background Apps and Storage
Make sure other apps aren’t heavily using RAM or bandwidth. Also check your device storage space; low free space can slow performance.

3. Switch Network
Try a different Wi-Fi network or mobile data to rule out subtle network instabilities.

4. Adjust Game Settings
In Zoo 2 settings, enable “Reduced Animations” and limit animals or decorations temporarily to reduce resource use.

5. Contact Official Support
If none of these help, there may be an issue requiring developer intervention. You can contact the Zoo 2 support team at [email protected] with details about your device, OS version, and issue.

Would you be able to try creating a fresh save and running through these steps? Let me know how it goes or if you want me to guide you through any of these!