[Zoo 2] App crashes every couple of minutes

E
Erin
6 months ago In Zoo 2
App crashes every couple of minutes

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I understand your Zoo 2 app is crashing every couple of minutes on your iPhone. That’s definitely something we want to get sorted out for you. To help me better assist you, could you tell me if the app crashes consistently during certain actions (like opening a specific feature or loading a game), or does it happen randomly? Also, have you tried any steps so far to fix it?

In the meantime, here’s a step-by-step approach tailored for your iOS device:

1. Check for App Updates:
Go to the App Store and check if there’s an update available for Zoo 2. Sometimes bugs causing crashes are fixed in newer versions.

2. Close and Restart the App:
Swipe up from the bottom of the screen (or double-click the Home button if you have one), find the Zoo 2 app preview, and swipe it off to close it. Then reopen the app.

3. Restart Your iPhone:
Turn your iPhone completely off, wait about 30 seconds, then turn it back on. This can clear temporary glitches affecting apps.

4. Clear App Cache (If Possible):
iOS apps don’t always allow you to clear cache directly, but you can try uninstalling and reinstalling the app. Before uninstalling, make sure your game progress is backed up or linked to an account if possible, to avoid losing data.

5. Reinstall the App:
Press and hold the Zoo 2 app icon, tap “Remove App” > “Delete App.” Then go back to the App Store and reinstall it. This often fixes corrupted files causing crashes.

6. Check Available Storage and Free Up Space:
Go to Settings > General > iPhone Storage and see if your device has enough free space. Low storage can cause apps to crash.

7. Update Your iPhone iOS:
You mentioned your version is iOS 18.7, which sounds current, but it’s worth double-checking. Go to Settings > General > Software Update.

If the crashes continue, and particularly if they happen during specific in-app actions, it might be an issue with the game data itself or a compatibility glitch. In that case, please let me know any specific scenario for the crashes, and I can guide you further or escalate it to our development team.

Does that help? Let me know how it goes or if you want me to walk you through any of these steps in detail!

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