Hello! I see you're having trouble launching the Zoo 2 game on your Kindle running Android 11, and it gets stuck showing only white clouds. Let's get to the bottom of this together.

First, just to clarify: when you start the app, do you see the initial loading animation with clouds, and then it never proceeds? Or does it freeze immediately? Also, is your internet connection stable while you try to load the game?

In the meantime, here are some steps that can often help with this kind of issue on mobile devices like your Kindle:

1. Check Your Internet Connection: Make sure your Kindle is connected to a reliable Wi-Fi or mobile network. A spotty connection can cause the game to get stuck loading.

2. Force Stop and Restart the App:
- Go to Settings > Apps > Zoo 2
- Tap Force Stop
- Then reopen the game and see if it loads past the white clouds screen.

3. Clear Cache and Data:
Sometimes corrupted cache or data can cause loading issues.
- Go to Settings > Apps > Zoo 2 > Storage
- Tap on Clear Cache first, then try opening the game again.
- If that doesn't help, repeat and tap Clear Data (note this will reset your game progress unless it’s saved online).

4. Update or Reinstall the App:
If the app is outdated or corrupted, uninstalling and reinstalling it can help.
- Press and hold the Zoo 2 app icon and select uninstall.
- Then go to the Amazon Appstore to download the latest version.

5. Check for System Updates:
Ensure your Kindle’s Android system is fully updated to avoid compatibility issues.
- Go to Settings > Device Options > System Updates.

6. Restart your Kindle:
A simple restart can resolve minor glitches.

If none of these solve the problem, there could be a backend or server issue affecting the game's loading, or a bug in the current app version for your device model.

Could you please also tell me if you have tried any of these steps already? And if you get any error messages or something else unusual during loading?

Let me know, and we'll take it from there!

Cannot get I to game, can only see white clouds

Thanks for your patience! I’ve checked some info about the "white clouds" problem in Zoo 2, especially for your device type. It often happens because the game gets stuck trying to load user data or server content.

Since your Kindle runs Android 11, here’s what I’d recommend next, building on the basics we tried:

1. Check for Multiple Saves or Cloud Sync Issues: Sometimes if the game detects conflicting saved data—like a local save and a cloud save—that can cause it to get stuck. When you open the game, does it prompt you to restore progress from the cloud or continue a previous game? If so, try choosing the opposite option to what you normally pick (e.g., if you always restore cloud data, try starting fresh or vice versa).

2. Clear App Data Completely: You mentioned still seeing the white clouds, so clearing cache might not be enough. For Android Kindle:
- Go to Settings > Apps > Zoo 2.
- Tap Storage, then select Clear Data (this deletes all saved progress locally—make sure your game progress is backed up online first).
- Restart the app and see if it passes the loading screen.

3. Stable Internet & Permissions: The game needs steady internet access and some permissions to sync data. Ensure your Kindle has Wi-Fi or data enabled and that Zoo 2 can access the network unrestricted (check app permissions in Settings > Apps > Zoo 2 > Permissions).

4. Reinstall the Game: If clearing data doesn’t help, uninstall the app completely and then reinstall from the Amazon Appstore. Upon reinstalling, avoid restoring cloud saves initially—try starting fresh to see if it gets past the cloud screen.

5. Check for Server Status: Sometimes server-side issues (your game fetching data from remote servers) can cause the cloud screen hang. This is less common but worth checking by visiting the official Zoo 2 support or forums to see if others are affected.

I also found that on PC, some players had success by deleting certain app data folders manually, but since you’re on Kindle it’s best to stick to clearing data and reinstalling.

Try these steps, and let me know how it goes. If it still shows only white clouds, I can help you contact the developer support at [email protected] for advice specific to your game account and device.

Are you satisfied with this approach so far?