Hi there! I understand you're having trouble logging into the PCH+ app on your Mac running macOS 10.15.7. Let's work through this together. Could you tell me a bit more about what happens when you try to log in? For example:
- Do you get an error message?
- Does the app freeze, crash, or just not respond?
- Are you entering your username and password, or are you unable to get to that step?

Knowing this will help me guide you better. Meanwhile, I can start with some general steps that often help with login issues on the PCH+ app on Mac. Would you like me to proceed with those?

Tried creating new account. Create screen stops , does not continue accepting information. I have an active(?) pch account. Why is this not inclusive with all pch offerings?

Thanks for sharing those details. It sounds like when you're trying to create a new account in the PCH+ app on your Mac, the screen freezes or stops accepting input, and you also have an existing PCH account. You're wondering why the PCH+ app doesn't recognize or integrate that existing account.

Let me help you with that:

1. App Integration Note:
PCH+ is a newer or separate app from the classic PCH platform, and often these PCH services have distinct accounts or login systems. This means an active PCH account on their website or other apps might not automatically work with PCH+ until linked or separately registered inside the PCH+ app.

2. Stopping at Create Account Screen—Possible Causes and Fixes:
Since the create account screen stops accepting input, this could be due to:
- Temporary glitches or cached data conflicts in the app.
- Network connectivity interruptions.
- Compatibility issues on macOS 10.15.7 with the latest PCH+ app if the app is optimized for newer OS versions.

Let's go step-by-step to troubleshoot:

### Step 1: Restart the Mac and Relaunch the App
Completely close the PCH+ app, then restart your Mac to clear any temporary app or system glitches. After reboot, try again to create the account.

### Step 2: Check Your Network Connection
Make sure your internet connection is stable—consider switching to a wired connection or a different Wi-Fi network to rule out connection hiccups.

### Step 3: Clear App Cache / Data
While app cache clearing on Mac apps isn't always straightforward, try these general steps:
- In Finder, open the "Go" menu and select "Go to Folder..."
- Enter ~/Library/Caches/ and delete the folder related to PCH+ if you find one.
- Also check ~/Library/Application Support/ for PCH+ related files and move them temporarily to desktop (to backup).
Restart your Mac again and try opening PCH+ app.

### Step 4: Check for App Updates or OS Compatibility
Verify you have the latest version of the PCH+ app installed. Sometimes older macOS versions cause issues if the app expects newer system capabilities. If possible, update macOS from 10.15.7 Catalina to at least macOS 11 (Big Sur) or newer for better compatibility.

### Step 5: Try Logging In Instead of Creating New Account
Since you mentioned having an active PCH account, try using the 'Log In' option rather than creating a new account. If that isn't working or password issues occur, you can reset your password via the PCH website to ensure you have the correct credentials.

### Step 6: Use the Web Version (If Available)
As a temporary workaround, check if you can access PCH+ services via their website through your browser on your Mac. Sometimes the web experience is smoother when apps face compatibility issues.

If after these steps the problem persists, it might be an issue specific to the PCH+ application on your current macOS version or a bug needing developer attention.

Would you like me to help you with any of these steps in detail? Also, do you recall if the create account screen has any specific error message or simply stops accepting input? That info could provide more clues.

By the way, regarding your question about account inclusivity: PCH has different systems and services, so not every app automatically syncs with others—account linking may be partial or require manual connection inside the apps.

Let me know how you would like to proceed!

Tried logging in, password and user id did not match.

Thanks for letting me know that you're getting a "password and user ID did not match" error when trying to log in. That definitely helps narrow things down.

Here’s what I'd suggest to troubleshoot and resolve this login mismatch issue on your Mac with the PCH+ app:

### Step 1: Double-check Your Credentials
- Verify you’re entering the exact username and password associated with your PCH+ account. The username may be an email address or a specific ID—try both if unsure.
- Passwords are case-sensitive, so make sure Caps Lock is off.

### Step 2: Use the “Forgot Password” Option
- Go to the login screen and use the “Forgot Password” link to reset your password. This will help if you're not sure the password you’re entering is correct.
- Follow the email instructions fully to set a new password and then try logging in again.

### Step 3: Confirm You’re Using the Correct Account Type
- Since you mentioned having an existing PCH account that might not integrate automatically with PCH+, ensure you are logging into the specific PCH+ account. Sometimes PCH services require separate logins even if they’re related.
- If unsure, try registering a new account in the PCH+ app after clearing the app cache and restarting, as we discussed earlier, though you mentioned the create account screen gets stuck.

### Step 4: Reinstall the PCH+ App
- Sometimes corrupted app files can cause login problems.
- Uninstall the PCH+ app from your Mac completely.
- Restart your Mac.
- Download and install the latest version of PCH+ from the App Store or official source.
- Then try logging in or resetting the password again.

### Step 5: Check for Account Lock or Server Issues
- If you repeatedly enter wrong credentials, some systems temporarily lock accounts for security. Wait an hour before trying again or reach out to official PCH support to verify.
- Also, make sure there are no known PCH+ server outages affecting logins.

If after these steps the problem still persists, it may require direct assistance from PCH+ support to check your account status and help link your existing PCH account or resolve syncing issues.

You can contact the PCH customer support at:
[email protected]

Would you like detailed guidance on resetting your password or reinstalling the app? Also, have you previously used the PCH+ app on this device successfully, or is this your first time trying to log in on your Mac? That info could be useful.

Let me know how you’d like to proceed!

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Tried all of this and the forgot user id goes to the pch password and user id.

Thanks for clarifying that the "Forgot User ID" option in the PCH+ app redirects you to the standard PCH password and user ID recovery, which doesn't seem to address your PCH+ app account specifically. That can be quite confusing. Let's try to work around this.

Here’s what I suggest based on what you’ve described and similar known issues:

### 1. Confirm You're Using the Correct Account Portal
The PCH and PCH+ apps sometimes use separate account systems. The "Forgot User ID" on PCH+ app might currently redirect to the main PCH website’s recovery, which won't help if your PCH+ app account is different or new.

### 2. Try Resetting via PCH Official Website
- Visit publishers clearinghouse website on your Mac browser.
- Use their login and password recovery tools to see if your email (or username) is recognized.

### 3. Reinstall and Clear Cache
Since you mentioned the create account screen freezes and login credentials don’t work, try reinstalling the app:
- Delete PCH+ from your Applications folder.
- Restart your Mac.
- Download a fresh copy of PCH+ from the official source.
- Before opening, clear cache folders at ~/Library/Caches/ and remove any PCH+ folders if present.

### 4. Contact PCH+ Support Directly for Account Assistance
Because the app’s "Forgot User ID" doesn’t handle PCH+ specific accounts separately and your attempts at login/reset aren’t working, the best next step is to get direct help from PCH customer support. They can help verify your account existence, link accounts, or guide on proper recovery steps.

You can reach out via email:
[email protected]

If you do contact them, be sure to include:
- Your registered email address
- A description that you’re unable to recover your PCH+ app user ID or password
- A note that the app’s built-in recovery redirects to the main PCH site and doesn't solve your issue

### 5. Alternative Temporary Workaround
If you want to continue enjoying PCH+ offers, consider using the web version if available until your account login is restored.

Let me know if you'd like me to walk you through reinstalling and cache clearing step-by-step, or if you want help drafting an email to PCH customer support. I’m here to assist!

Are you satisfied with this solution so far?