[Smart Closet] I'm having issues logging in, can't authenticate. Prior it wasn't letting me add anything on my cale.

F
Frances McMahon
8 months ago In Smart Closet
I'm having issues logging in, can't authenticate. Prior it wasn't letting me add anything on my cale.

Comments

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
8 months ago

Hi there! I’m Henry Adams, here to help you get logged in and figure out why you can’t add anything to your calendar on the Smart Closet app. I understand you’re having trouble with login authentication and also with adding items to your calendar, correct?

To start, could you tell me if you see any specific error messages when you try to log in? Also, are you logging in with your email and password, or using a social login (like Google or Facebook)? This info will help me guide you better.

Regarding the calendar issue, does the app show the calendar page at all, or does it prevent you from accessing that section entirely?

Once I have these details, I’ll walk you through some steps to fix both problems.

Meanwhile, here’s a quick troubleshooting plan to try:

1. Check Internet Connection – Make sure your Android device is connected to a stable Wi-Fi or mobile data.

2. Clear App Cache – Sometimes stored data gets corrupted:
- Go to Settings > Apps > Smart Closet > Storage > Clear Cache.

3. Restart the App – Close and reopen Smart Closet to reset any temporary glitches.

4. Update the App – Go to your app store and ensure Smart Closet is up to date.

If login still fails, try resetting your password via the app’s login screen “Forgot password?” option.

For adding looks to the calendar, once logged in:
- Tap More at the bottom bar.
- Select Calendar.
- Add your look or clothing item following the on-screen prompts.

If the calendar page doesn’t load or adding is blocked, please let me know what happens exactly when you tap to add something.

Could you share what you’ve tried so far? That way, I won’t repeat steps and can get to advanced fixes if needed.

Looking forward to hearing from you! Are you seeing any error messages right now or other unusual behavior?

F
Frances McMahon
8 months ago

I'm having issues logging in, can't authenticate. Prior it wasn't letting me add anything on my cale.

user
avatar
48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
8 months ago

Thanks for sharing those details again! Let’s focus first on the login authentication problem with your Smart Closet app on your Android device (version 10).

Here’s a step-by-step plan tailored to your situation:

1. Confirm Internet Connection
Make sure your device has a stable internet connection, either via Wi-Fi or mobile data.

2. Clear App Cache and Data
Sometimes corrupted stored data causes login and sync issues:
- Go to Settings > Apps > Smart Closet
- Tap Storage
- Tap Clear Cache first
- If login still fails, return and tap Clear Data (this will reset the app, so you’ll need to log in again)

3. Restart the Device
After clearing cache/data, restart your phone to ensure clean app startup.

4. Verify Login Credentials and Reset Password
Double-check you are entering the correct email/password. Try using the “Forgot password?” option to reset your password in case the saved credentials have an issue.

5. Update or Reinstall the App
Check the Google Play Store for any Smart Closet updates and install them. If the problem persists, uninstall the app completely and reinstall it fresh.

6. Check Calendar Permissions and Sync Settings
Since you mentioned prior issues adding to the calendar, ensure the app has permission to access your calendar:
- Go to Settings > Apps > Smart Closet > Permissions
- Enable Calendar permissions
- Open the Smart Closet app, go to More > Calendar, and try adding an item again

If your calendar is linked to an external service (Google Calendar or others), ensure that the account is properly synced on your device and no authentication errors are tied to that account.

If these steps don’t resolve your login or calendar issues, it could help to know:

- Are you using an email/password login or a social login?
- What exact error message appears when login fails?
- Does the calendar itself open but not allow adding items, or does it not display properly?

Based on your answers, I can guide you further or escalate to our backend support if needed.

Here’s a helpful guide on adding looks to the calendar for later reference: How to Add your Look to Calendar - Smart Closet

Are you able to try these steps and share what happens? That way, I can assist you with the next steps if necessary.

Leave a comment