[ZEDGE] Zedge won't go past the data collection page

B
Bill dunsworth
5 months ago In ZEDGE
Zedge won't go past the data collection page

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
5 months ago

Hi there! I see you're having trouble with the Zedge app getting stuck on the data collection page on your Android device. Let's get that sorted out together.

To start, have you tried updating the Zedge app to the latest version? Sometimes older versions can have bugs that cause these kinds of issues.

If your app is up to date, could you check whether your internet connection is stable and working fine? Zedge needs a good internet connection to proceed past the data collection step.

Assuming those are fine, here’s a step-by-step approach to try next:

1. Close the Zedge app completely.
2. Go to your phone’s Settings > Apps > Zedge.
3. Tap on Storage, then select Clear Cache first.
4. After clearing the cache, try opening the app again and see if it gets past the data collection page.

If it’s still stuck:

5. Repeat the above but this time tap on Clear Data. Clearing data resets the app and often fixes persistent loading issues.
6. Restart your phone after clearing data and then open Zedge.

If these steps don’t help, check if there are any app permission restrictions that might be blocking data access. You can look under Settings > Apps > Zedge > Permissions and ensure necessary permissions such as storage and network access are enabled.

Let me know where you are in these steps or if you’ve tried some already, so I can guide you with more specific advice!

Are you satisfied with the solution I provided so far?

Leave a comment