Hi! I see you’re getting a 502 error on both your Adorcam cameras since June 1, 2024. That definitely sounds like something we should get sorted out quickly. Just to get a better picture, are you seeing this error on the Adorcam app on your Mac, or is it happening in a browser, or both? Also, have any recent updates or changes been made to the cameras, app, or your network since then?

A 502 Bad Gateway error generally means the server received an invalid response from another server it was trying to communicate with. It could be related to a server-side issue from Adorcam or a network-related glitch.

Here’s a step-by-step plan to troubleshoot:

1. Restart the Cameras and Router: Power cycle both your cameras and your Wi-Fi router. Sometimes, a simple reset can clear up communication glitches.

2. Check Internet Connection: Make sure your Mac and cameras have a stable, strong internet connection. Are other devices working fine online?

3. Update the Adorcam App: Since you’re on OS X 10.15.7, check the App Store for the latest version of the Adorcam app and install it if available. Outdated software can cause these kinds of errors.

4. Clear App Cache or Reinstall App: If the app lets you clear cache or data on your Mac, try that, or uninstall and reinstall the app. This refreshes connection settings.

5. Try Accessing from Another Device: See if the cameras load properly on another device or browser to determine if the issue is device-specific or broader.

6. Check Server Status: Sometimes Adorcam might have server problems causing the 502 errors on multiple devices. If you see any alerts on their website or social media about outages, that could explain it.

If none of these resolve the issue, it might help to dig deeper into network settings or possibly authentication issues between your cameras and Adorcam servers.

Could you please let me know what you’ve already tried from this list or anything else, so we can avoid repeating steps? Also, if possible, give me the exact error wording or codes you see on-screen.

I’m here to help get your cameras back online!

I have done all these fixes and none have worked. please advise as i need these 2 cameras

Thanks for letting me know you’ve already tried those basic fixes on both cameras. Since those didn’t resolve the 502 errors, we’ll need to dig a bit deeper.

Here are some next-level steps we can take:

1. Factory Reset the Cameras: Sometimes a factory reset can clear any corrupted internal settings causing connection failures. Usually, you hold down the power or reset button for about 5-10 seconds until the LED indicates it’s resetting5. After reset, you’ll need to set them up again through the app.

2. Check for App or Firmware Glitches: There have been recent reports (around June 2024) about Adorcam app glitches waiting for updates affecting multiple users, causing video playback errors or connection fails. Make sure both your app and camera firmware are the latest version. If the app developers have released a patch or beta update, that might solve the 502 errors3.

3. Try a Different Network: If possible, connect the cameras to a different Wi-Fi network temporarily (like a mobile hotspot) to rule out whether your current network's firewall or routing settings are blocking communication.

4. Verify Your Adorcam Account Status: Log in to your Adorcam account dashboard on their website to ensure there are no account-related restrictions or notifications that might block camera operation.

5. Contact Adorcam Support Directly: Given that the issue affects both cameras simultaneously after June 1, it’s possible there might be a server-side problem or account-specific issue. You can reach out directly via their support email: [email protected] to report the 502 errors you're experiencing; they might have insights or backend fixes underway.

Would you feel comfortable trying the factory reset next? If yes, I can walk you through it carefully to avoid any setup hiccups. Meanwhile, I’ll stand by to assist with any firmware updates or account checks.

Let me know how you want to proceed!