Hi there! It sounds like when you open the MyChart app on your new iPad Pro, it’s prompting you to add an organization. Could you tell me if you have already created a MyChart account with your healthcare provider or organization? Also, is this your first time setting up MyChart on this device, or have you used it before on another device?

This will help me guide you through the right steps. Generally, MyChart requires you to select and add your specific healthcare organization to log in and access your health records, since each organization manages their own MyChart accounts.

Here’s what you can try in the meantime:

1. When you see the prompt to "Add Organization," tap on it.
2. Use the search box to enter the name of your healthcare provider or hospital. The app lists organizations individually—you won’t find a generic “MyChart” entry.
3. Select your organization from the list.
4. Once selected, you should be able to sign in with your username and password specific to that organization.

If you don’t yet have an account with your organization, you may need to sign up through their MyChart portal or app first.

Does that match what you’re seeing? If you already tried this and it still keeps asking you to add an organization every time, let me know, and we can dig deeper. Also, are you logged in with the correct credentials? Sometimes multiple accounts or app resets can cause this prompt to appear repeatedly.

Looking forward to your reply so I can assist you further!

When I click on the MyChart app on my new IPad Pro, it takes me to a page asking me to add an organi

Thanks for sharing that! It sounds like you're at the step where the MyChart app on your new iPad Pro asks you to "Add Organization." This is actually a normal part of the setup process. Here's what typically happens and how you can move forward:

1. Tap on the "Add Organization" button in the app.
2. Use the search bar to look for your specific healthcare organization or hospital. The app doesn't show just "MyChart" because each healthcare provider has their own MyChart system.
3. Once you find your healthcare organization, select it.
4. Then, log in using the username and password you've created specifically for that organization's MyChart account.

If you haven't registered yet, you may need to do so directly on your healthcare provider's website or within the app after selecting the organization.

If you use more than one healthcare provider with MyChart accounts, you can add multiple organizations and switch between them in the app.

If the app keeps asking you to add an organization every time you open it, or if you cannot find your organization in the search, please let me know. Also, ensure your MyChart app is updated to the latest version from the App Store. Sometimes outdated versions can cause login issues.

Would you like me to walk you through these steps in more detail? Or, if you’ve already tried this, are you running into any errors or unusual prompts?

I want to make sure you get set up smoothly!

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