Hi! It sounds like you’re seeing a network issue with the ZBD app that mentions VPN presence, yet your phone shows no active VPN to disable. Could you tell me a bit more about when this happens? For example, does the app show any specific error message, or does the issue occur when you try certain actions within the app?

Meanwhile, I can share some common reasons for this kind of issue and how we might approach fixing it:

1. Check VPN-related settings or apps: Sometimes, VPN configurations can exist in subtle ways, like a profile installed on your phone or another app running VPN services in the background without an obvious VPN toggle. On Android 10, go to Settings > Network & Internet > VPN and see if any VPN connections are listed there—even if not actively connected. If you find any, try disabling or removing them.

2. App or system-level VPN detection: Some apps detect VPNs through network traffic patterns even if no VPN is explicitly active on your device. This can happen if you have firewall apps, security apps, or network management tools that mask or route traffic. Think about any apps on your device that might affect your network in this way.

3. Reset network settings: This can clear any hidden network profiles or settings that might cause the system to misinterpret connection status. On your Android device, go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth. This will reset network settings but will not delete apps or data.

4. Clear ZBD app cache and data: Sometimes the app’s network cache might cause communication glitches. Go to Settings > Apps > ZBD > Storage, then clear cache and, if needed, clear data (you might need to log back in).

5. Reinstall the ZBD app: Uninstall and reinstall the app to ensure you have the latest version and a clean configuration.

If none of these steps resolve the issue, there could be VPN detection from the app’s server side wrongly flagging your connection based on your IP or other factors.

Could you check if any VPN or network-security apps are installed and share what exact error messages you get? That will help me guide you better!

Issues still a 0roblem. It says issue 314

Thanks for sharing that the error is code 314. That helps narrow things down quite a bit!

From what I understand, error 314 in the ZBD app often relates to issues with withdrawing funds or payments, and some users have reported this error persisting over time without an official fix yet. It can sometimes relate to server-side restrictions or transaction problems rather than just a local device or VPN setting issue.

Given that, here’s what we can try next:

1. Double-check your account status: Sometimes account restrictions or verification issues can cause withdrawal errors. Make sure your account details are fully up to date with any required KYC (Know Your Customer) or verification steps completed.

2. Try withdrawal from a different network: Since your initial network and VPN checks didn’t resolve it, if possible, switch to another network—like a different Wi-Fi or mobile data connection—to see if it's network-related.

3. Wait and retry later: Based on community reports, error 314 has sometimes been a server-side issue that the developers needed to resolve. If the app or service has ongoing backend issues, retrying after some time might help.

4. Check for app updates: Ensure your ZBD app is updated to the latest version, as fixes for errors like this often come through app updates.

5. Contact ZBD support: As this error seems linked to withdrawals and internal app processes, you might want to contact ZBD’s official support channel directly if none of the above help. They can check your account and backend status for any specific flags causing error 314.

If you want, I can help you draft a message to support or guide you through checking your account details inside the app. Does that sound good? Also, please let me know if any specific withdrawal or transaction steps you've already tried so I avoid repeating them.