Hi there! I see you're having trouble logging into the Kardia app because it keeps asking for a password instead of prompting you for your email address. Just to make sure I understand correctly, is the app not showing you the option to enter your email at all, or is it asking for a password without first confirming your email?

Also, could you tell me if you've tried any steps so far, like resetting the password or reinstalling the app? This will help me guide you better.

it is asking me to use saved password and shows my email address as a pas

Thanks for clarifying! It sounds like when you go to log in, the app or your browser is autofilling the saved password field with your email address instead of your actual password. This can happen if the password manager or browser has saved incorrect login info.

Let’s try resolving that step-by-step:

1. Clear the saved login info for Kardia:
Since you’re on Windows and using a WebKit-based browser, check your browser’s saved passwords. Find the entry for Kardia or AliveCor and delete it. This will stop autofilling the wrong info.

2. Restart the app or browser:
Close the Kardia app or browser completely and reopen it to refresh the login screen.

3. Manually enter your email and password:
At the login screen, type your email address in the email field and carefully type your password in the password field. Don’t rely on autofill here.

4. Reset your password if needed:
If you’re not sure about your password or it’s still not working, tap "Forgot password?" on the login screen. You’ll be prompted to enter your email to receive a reset link1. Follow the instructions in the email to create a new password.

5. Try logging in again with the new password after resetting.

If you continue to experience this issue after clearing saved passwords and resetting it, please let me know, and I can help you dig deeper!

Are you comfortable trying that out now?

Steps to reset Kardia app password

Got it! Here are the exact steps to reset your password for the Kardia app:

1. Open the Kardia app on your device.
2. On the login screen, tap Log In.
3. Tap the Forgot password? link.
4. Enter the email address you used to create your Kardia account.
5. Submit the email address, and then check your email inbox for a password reset email from Kardia.
6. Follow the instructions in that email to create a new password.

Once you complete these steps, you should be able to log in using your email and the new password you set.

If you don’t see the email in your inbox, check your spam or junk folder just in case.

Here's the official support link for reference: How do I reset my password if I forgot it?

Would you like me to help you through these steps?