Hi! I understand you’re seeing a charge from the Fitify app on the second day even though you already paid. Let’s get to the bottom of this.

To start, could you tell me:
- How did you subscribe? (For example, through the Microsoft Store, Google Play, Apple App Store, or directly on Fitify’s website)
- Have you noticed if there are multiple active subscriptions or pending charges in your account or payment method?
- Did you recently try to reinstall or reset the app?

This info will help me guide you precisely. Meanwhile, here’s a common cause and a first step you can try:

Sometimes, duplicate subscriptions can happen if the payment was processed multiple times through different platforms (like Apple ID or Google Play). It’s a good idea to check your active subscriptions on the platform where you purchased it and cancel any duplicates if found.

You can do this on Windows10 by:
1. Going to your Microsoft Account online at account.microsoft.com
2. Signing in with your account
3. Checking under "Services & subscriptions" if there is more than one Fitify subscription listed
4. Cancel duplicates if necessary

If you subscribed through another platform such as Google Play or Apple, please check your subscriptions there as well.

Let me know what you find out or if you're unsure which platform your subscription is through, and I'll guide you through the next steps!

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