[FoxCloud2.0] No internet connection for the over 24 hrs with the app second time this week

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Sarah Jane Disbury-May
2 months ago In FoxCloud2.0
No internet connection for the over 24 hrs with the app second time this week

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi there! I understand that your FoxCloud2.0 app has been showing no internet connection for over 24 hours, and this is the second time this week it’s happening. Let’s get to the bottom of this together.

First, can you tell me a bit more about your setup? For example:
- Are you using Wi-Fi to connect to the inverter or a wired connection?
- Have you made any changes recently to your home network—like a new router, Wi-Fi password change, or ISP update?
- Is the inverter located somewhere with a weak Wi-Fi signal (like a garage or loft)?
- Have you tried rebooting the inverter or the Wi-Fi dongle if you’re using one?

While you check on that, I’ll outline some steps we can try to fix the connection:

1. Check Wi-Fi Connection: Ensure your home Wi-Fi is working properly. If you have other devices connected fine, that’s a good sign.

2. Restart Devices: Power cycle (turn off and then on) your inverter and Wi-Fi router. Sometimes this resolves temporary glitches.

3. Review Wi-Fi Password and Settings: If you changed your Wi-Fi password or made changes to network settings, update the inverter’s Wi-Fi dongle with the new credentials. This often causes disconnections.

4. Check Wi-Fi Signal Strength: The inverter’s Wi-Fi dongle might struggle if the signal is weak due to distance or obstacles. Moving the router closer or adding a Wi-Fi extender might help.

5. Reconnect Wi-Fi Dongle: If your inverter has a Wi-Fi dongle, unplug it, wait 30 seconds, and plug it back in to attempt a fresh connection.

6. Update App and Firmware: Make sure your FoxCloud2.0 app and inverter firmware are up to date. Sometimes bugs are fixed in updates.

Based on community and expert reports, this issue is rarely due to a fault with the inverter itself; most often, network changes or Wi-Fi issues cause disconnections1 5.

If these steps don’t help, please let me know what you’ve tried so far and any error messages you see. I’ll guide you further or escalate for deeper support if needed.

Does this sound good? And could you share more about your network setup?

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