[JusTalk] Log in page isn't working. I signed up and when trying to log in, it's unresponsive, pls help

S
Sameer
10 months ago In JusTalk
Log in page isn't working. I signed up and when trying to log in, it's unresponsive, pls help

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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10 months ago

Hi! I’m sorry you're having trouble logging into JusTalk and that the login page isn’t responding. Let’s work through this together. To start, could you let me know if you’re seeing any error messages, or does the page just freeze or do nothing when you try to log in?

Meanwhile, here are some initial steps tailored for your Android device running version 10 on WebKit browser:

1. Restart Your Device: Sometimes, a simple reboot clears temporary glitches.

2. Check Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection.

3. Clear Browser Cache and Cookies: Since you’re on WebKit, go to your browser’s settings, find Privacy or Storage and clear cache and cookies related to JusTalk.

4. Try Logging in Using the JusTalk App (if available): If you’ve only tried the web login, switching to the app might resolve the issue.

Have you tried any of these already? If yes, which ones? That will help me suggest what to try next.

Also, just to double-check, when you signed up, did you receive a confirmation email, and have you verified your account if required? Sometimes unverified accounts prevent login.

Let me know, and we can get you logged in ASAP!

S
Sameer
10 months ago

Email address has not been asked till now so not verified

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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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10 months ago

Thanks for letting me know that you weren't asked for an email address during sign-up. JusTalk primarily uses phone number verification rather than email for account setup and login. So if you signed up with your phone number, you might not have been prompted to verify an email address.

To help you with login, here’s what usually happens with JusTalk accounts:

1. Log in with your phone number and password: JusTalk uses phone numbers as the main ID. On the login page, enter your phone number and the password you created.

2. Password Reset if needed: If your password isn’t recognized or you forgot it, you can tap “Forgot password?” on the login page. You’ll receive a verification code via SMS to reset your password.

3. Verification via SMS: If it’s your first time logging in from a new device or browser, JusTalk might send an SMS code for verification.

So, no email verification is typically required for JusTalk logins unless you have linked an email for account recovery or other purposes.

Since your login page is unresponsive, please try these steps:

- Make sure you enter your phone number in the correct format including country code.
- Ensure your network connection is strong.
- Clear your browser cache and cookies again on your WebKit browser.
- Try a different browser or use the JusTalk Android app if possible.

If you already tried these, please tell me exactly what happens when you try to log in — for example, does the page freeze, reload, or no response at all? This will help me narrow down the cause.

I hope this clears things up! If you want, I can guide you through password reset or app login steps next.

Are you satisfied with this explanation so far?

S
Sameer
10 months ago

Log in page isn't working. I signed up and when trying to log in, it's unresponsive, pls help

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