Hi there! I understand you're stuck at the "set a password" screen in the JusTalk app on your Android 10 device—in other words, you’ve entered a password but the app won’t proceed. I'd like to help you get past this.

To start, could you tell me:
- Are you setting a password for a new account or changing an existing one?
- Is the app completely stuck, or does pressing the "Next" or "Continue" button do anything at all?
- Have you tried any steps already, like restarting the app or your device?

Meanwhile, here’s a step-by-step guide we can try together:

1. Check Password Requirements
Sometimes the app won’t proceed if the password doesn’t meet specific criteria (like minimum length, special characters, etc.). Ensure your password follows any rules displayed on the screen.

2. Close and Reopen the App
Fully close the JusTalk app (force stop it via your phone's Settings > Apps > JusTalk), then open it again and try entering the password.

3. Clear Cache
Go to Settings > Apps > JusTalk > Storage > Clear Cache. This removes temporary data without affecting your account info.

4. Update or Reinstall the App
If your app isn’t up to date, go to Google Play Store and check for updates. If that doesn’t help, uninstall the app and reinstall it fresh. Sometimes this fixes stuck screens1.

5. Check Network Connection
Ensure your device has a stable internet connection (Wi-Fi or mobile data). Sometimes, the app can’t proceed without connecting to the servers.

If these steps don’t resolve the issue, there might be a deeper glitch or account-related issue. Let me know how it goes after trying these, and I can guide you further!

App and phone restarted. New accnt set up. It keeps loading, no next button

Thanks for sharing that the app keeps loading without showing a "Next" button while setting up your new account, even after restarting both the app and your phone. Let's try a couple more focused steps to move past this loading screen:

1. Try Locking and Unlocking Your Phone
Some users have found that when the app seems stuck loading, locking your phone and then unlocking it again can help the app finish loading properly.

2. Ensure a Stable Internet Connection
Double-check that your internet connection is stable and strong. Switch between Wi-Fi and mobile data if possible to see if that helps.

3. Force Stop and Clear Data
Since clearing cache alone might not be enough:

- Go to Settings > Apps > JusTalk > Storage

- Tap Clear Data (this will reset the app and you’ll have to start the signup again)

- Reopen the app and try setting up your account again

4. Check for App Updates
Open Google Play Store and verify if there’s an update available for JusTalk. Installing the latest version can fix bugs causing freezes.

5. Try Setting up Account on a Different Network or Device (if possible)
Sometimes account setup issues are related to server or network-side problems. Using a different Wi-Fi network or trying to create the account on another device (if available) can help narrow down the cause.

If after these, the loading screen still won’t proceed, it could be related to server-side issues or a bug affecting your situation. In that case, contacting JusTalk support directly at [email protected] with details about your phone model, OS version, and the exact issue would be the best next step.

Let me know how these suggestions work for you! Would you like me to help you walk through any of the steps?

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