Hi! I see that your JusTalk app crashes every time you try to enter a chat on your iPhone with iOS 18.7. I’d like to help you get this sorted out.

First, can you tell me if this happens with all chats or just a specific one? Also, have you tried restarting your phone or updating the app recently?

Meanwhile, here’s a set of troubleshooting steps tailored for your situation to try:

1. Restart your iPhone: Sometimes a simple restart clears up temporary glitches.
2. Ensure your JusTalk app is updated to the latest version from the App Store.
3. Close the app completely: Swipe up from the bottom and pause in the middle, then swipe JusTalk off the screen to close it. Reopen and try again.
4. Check your internet connection to make sure it’s stable.
5. If the crash happens with a specific chat only, that chat’s data might be corrupted. Unfortunately, iOS apps usually don’t let you clear data for one chat only. You could try deleting and reinstalling the app:
- Press and hold JusTalk app icon > Tap Remove App > Delete App.
- Reboot your phone.
- Reinstall JusTalk from the App Store.
6. After reinstalling, log in and see if the issue persists.

If you have already tried some of these, please let me know which ones, and whether the problem happens with all chats or specific ones. That will help me provide more advanced suggestions or escalate appropriately.

Are you able to try these steps and update me?

Crashes every time I go into a chat

Thanks for confirming that the JusTalk app crashes every time you enter a chat. Since it affects all chats, here are some targeted steps specifically for iOS devices like yours running iOS 18.7:

1. Restart your iPhone: This refreshes your system and can resolve temporary glitches if you haven't done this recently.

2. Update JusTalk app: Open the App Store and check if there’s an update available for JusTalk. Running the latest version helps avoid bugs already fixed by developers.

3. Force close and reopen the app: Swipe up from the bottom of the screen, pause in the middle to bring up the app switcher, then swipe JusTalk off the screen. Relaunch the app afterward.

4. Check your internet connection: Sometimes weak or unstable connections can cause crashes. Try switching between Wi-Fi and cellular data.

5. Reinstall JusTalk:
- Press and hold the JusTalk app icon, then tap Remove App > Delete App.
- Restart your iPhone.
- Go back to the App Store and reinstall JusTalk.
- Log back in and test entering chats.

This reinstall clears any corrupted app data that could cause crashes when viewing chats.

If after these steps the app still crashes when entering chats, the issue might relate to something deeper with your account or a bug that needs addressing by our development team. At that point, I’d recommend contacting JusTalk support directly at [email protected] so they can investigate your account specifics.

Would you be able to try these steps and let me know how it goes? I’m here to help further if needed!

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Crashes every time I go into a chat

Thanks for your patience. Since the JusTalk app crashes every time you open a chat on your iPhone running iOS 18.7, here are some focused steps you can try that are recommended for iOS devices:

1. Restart your iPhone to clear temporary glitches.
2. Confirm the JusTalk app is updated to the latest version via the App Store.
3. Force close JusTalk completely by swiping up and removing it from recent apps, then reopen.
4. Make sure your internet connection is stable; try switching between Wi-Fi and cellular data.
5. If the problem continues, delete the JusTalk app:
- Press and hold the app icon, tap Remove App, then Delete App.
- Restart your iPhone.
- Reinstall JusTalk from the App Store and log in again.

Reinstalling can resolve any corrupted app data that might be causing crashes on chat opening.

If after these steps the issue still persists, it could be related to your account or a bug needing developer attention. You can reach out directly to JusTalk support by emailing [email protected] for deeper investigation.

Let me know if you want me to help you through any of the steps or if you have tried some already, so I can provide more specific advice!

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