[CNN] App home page goes blank

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Eric Beauman
1 year ago In CNN
App home page goes blank

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Emily Roberts

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1 year ago

Hi there! I understand you're having an issue with the CNN app where the home page goes blank. Let's see if we can get this resolved together. Can you tell me if you've recently updated the app or your device? Also, do you experience this issue every time you open the app, or is it intermittent?

In the meantime, here are some steps you can try to troubleshoot the blank screen:

1. Force Close the App: Swipe up from the bottom (or press the recent apps button) and close the CNN app completely. Then, reopen it.
2. Restart Your Device: Sometimes, simply restarting your device can help reset any temporary glitches.
3. Check for Updates: Make sure both your CNN app and your device's operating system are up-to-date.
4. Clear Cache:
- Go to Settings on your Android device.
- Tap on Apps (or Application Manager).
- Find and select the CNN app.
- Tap on Storage, then select Clear Cache.
5. Reinstall the App: If the above steps don't work, uninstall the CNN app from your device and then reinstall it from the Google Play Store.

Try these steps and let me know how it goes! If it still isn't working, we'll look into more advanced options.

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