[CNN] CNN app fails several times a day I then have to re install.

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Kev Murray.
1 year ago In CNN
CNN app fails several times a day I then have to re install.

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Charlotte Green

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1 year ago

Hi there! I'm sorry to hear that your CNN app is crashing throughout the day. I can help you troubleshoot this issue. To get started, can you share if the app crashes during specific activities, such as watching videos or browsing articles, or does it crash randomly?

In the meantime, here are a few general steps we can try:

1. Check for Updates: Ensure that your CNN app is updated to the latest version. You can do this by going to the Google Play Store, searching for the CNN app, and seeing if an update is available.

2. Clear the Cache: Sometimes, clearing the cache can help with performance issues.
- Go to Settings on your Android device.
- Tap on Apps or Application Manager.
- Find and tap on the CNN app.
- Select Storage and then tap on Clear Cache.

3. Reinstall the App: Since you've mentioned you've done this before but it keeps happening, let's ensure we do it correctly:
- Uninstall the CNN app by holding the app icon and dragging it to the "Uninstall" option or going through your device's settings.
- Reboot your device.
- Reinstall the app from the Google Play Store.

4. Update Your OS: Make sure your Android operating system is up to date.
- Open Settings, then navigate to System > System Update.

5. Restart Your Device: Sometimes, a simple restart can resolve ongoing issues.

If you’ve already tried these steps or if the problem persists, let me know! I can look into deeper solutions or see if there are known issues affecting the CNN app right now.

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