Hi there! I understand you're experiencing an issue where the CNN home screen turns black while the video screen is working fine. Let's work through this together.

First, can you let me know if you have tried any troubleshooting steps so far, such as refreshing the app or your device? Also, are you using the CNN app or accessing CNN through a web browser?

Once I have more details, I'll guide you to a solution!

Refreshed, reinstalled, cache cleared, using app on android

Thank you for the details! Since you've already refreshed the app, reinstalled it, and cleared the cache, let's try a couple more steps to troubleshoot the issue with the home screen turning black.

### Step 1: Update the CNN App
Ensure that you have the latest version of the CNN app installed. Sometimes older versions can have bugs that are resolved in updates. You can check for updates in the Google Play Store:

1. Open the Google Play Store.
2. Tap on the menu icon (three horizontal lines) or your profile picture in the top right.
3. Select My apps & games.
4. Look for the CNN app and tap Update if it's available.

### Step 2: Check Device Settings
Sometimes, specific device settings might interfere with app performance. Please check the following:
1. Go to Settings on your device.
2. Tap on Apps or Applications.
3. Find and select the CNN app.
4. Tap on Permissions and make sure all necessary permissions (like Storage) are allowed.

### Step 3: Restart Your Device
A simple restart may help refresh system resources:
1. Hold down the power button on your device.
2. Select Restart or Reboot.

### Step 4: Check for System Updates
Sometimes, your device's operating system may need an update:
1. Go to Settings.
2. Scroll down to System or About phone.
3. Tap on System updates and check for any updates available.

After trying these steps, please let me know if the issue with the CNN app persists or if any of these steps resolved the problem! I’m here to help.

Home screen turns to black, video screen ok

Thank you for your patience as I took a moment to gather more information. Since you're experiencing a black screen on the CNN home screen while the video plays fine, here are a few additional steps we can try to resolve this issue on your Android device:

### Step 1: Check for Background Apps
Sometimes, other applications running in the background can cause display issues. Try closing any unused apps:
1. Tap on the Overview or Recent Apps button.
2. Swipe away any apps you’re not using, especially older or resource-heavy ones.

### Step 2: Adjust Graphics Settings
Some apps have specific graphics settings that can be adjusted. On Android, you might not see this directly, but you can ensure hardware acceleration is enabled for the app (if available). Occasionally, disabling hardware acceleration may help:
1. Go to Settings on your device.
2. Tap on Developer options (if enabled). If not, you might need to enable Developer options by going to About phone > Software information and tapping on Build number 7 times.
3. Look for Hardware acceleration options and toggle as needed.

### Step 3: Network Connection
Ensure that your device has a stable internet connection, as some video streaming may affect how elements are rendered. Try switching from Wi-Fi to mobile data, or vice versa, and see if that improves the situation.

### Step 4: Contact Support
If none of these steps resolves the issue, there may be a more complex problem that requires support from CNN. You can contact CNN’s support through their dedicated email for Android issues: [email protected].

After trying these steps, please let me know if the problem still exists or if you need further assistance. I’m here to help! Are you satisfied with the solution I provided?

Home screen turns to black, video screen ok

Thank you for your continued patience! Based on your issue of the CNN home screen turning black while the video is fine, let’s check some detailed troubleshooting steps. I'll reference some pertinent sources to ensure we handle this effectively.

### Step 1: Try Accessing the App’s Settings
1. Open the CNN app.
2. Go to Settings (usually in the menu at the top or bottom of the app).
3. Look for any options related to Graphics or Display and toggle them if available.
4. Make sure that it’s not set to a low graphics mode which might affect the visibility of the home screen.

### Step 2: Check for Background Activity<brSometimes, having too many apps running can interfere with how CNN displays:
1. Close any background applications running in your device.
2. Restart the CNN app after closing these.

### Step 3: Reset App Preferences<brIf the issue persists, resetting app preferences can revert settings that might be affecting performance:
1. Go to Settings on your Android device.
2. Tap on Apps.
3. Tap on the three-dot menu in the upper right corner and select Reset app preferences.
4. Confirm the reset and reopen the CNN app.

### Step 4: Contact CNN Support for Direct Guidance<brIf the problem continues after trying these steps, I recommend reaching out to CNN directly. They might be experiencing a specific issue with the app. You can contact them at [email protected] or refer to their help center here for additional troubleshooting steps.

After you've tried these suggestions, please let me know if the issue is still occurring or if you found a resolution. I’m here to assist! Are you satisfied with the solution I provided?