Hello! I see that you're experiencing a "playback not valid" error on the MyTV+ mobile app. Let’s get this sorted out for you.

First, could you let me know if this error occurs with all content or just specific shows or movies? Also, please let me know if you've tried any troubleshooting steps already, like restarting the app or checking your internet connection.

In the meantime, here are some potential solutions that may help:

1. Check Your Internet Connection: Ensure that you have a stable internet connection, as playback issues can occur if your connection is weak. You might want to try restarting your router.

2. Clear App Cache:
- Go to Settings on your Android device.
- Select Apps or Applications.
- Find and tap on MyTV+.
- Tap on Storage, and then select Clear Cache.
- Restart the app and check if the issue persists.

3. Update the App: Make sure that you have the latest version of the MyTV+ app. Go to the Google Play Store, search for MyTV+, and see if there’s an update available.

4. Reinstall the App: If the previous steps don’t resolve the issue, you may want to uninstall and then reinstall the MyTV+ app. This often fixes any corrupted files that could be causing playback problems.

5. Check for App Permissions: Sometimes playback issues arise due to missing permissions. Make sure that the MyTV+ app has all the necessary permissions enabled, such as access to storage and network.

If you’ve tried these steps and the error still persists, please let me know, and I can help you with further troubleshooting! Are you satisfied with the solutions I provided, or is there anything else you’d like assistance with?

Playback failed

Thank you for providing more details about the "Playback failed" issue on MyTV+. I understand that this can be quite distracting when you're trying to enjoy your content. Let’s go through some steps to see if we can resolve this.

1. Restart the App: Try closing the MyTV+ app completely and then reopening it. This can sometimes refresh the connection and fix temporary glitches.

2. Check Your Internet Connection: Ensure that your device is connected to the internet. You can do this by opening your browser and trying to visit a website. If your connection is weak, consider switching between Wi-Fi and mobile data to see if that makes a difference.

3. Clear the App Cache:
- Go to Settings on your Android device.
- Tap on Apps or Applications.
- Locate and open MyTV+.
- Tap on Storage, and then select Clear Cache.
- Relaunch the app and check again.

4. Update the MyTV+ App: It’s possible that you’re running an outdated version of the app. Please visit the Google Play Store, search for MyTV+, and see if an update is available.

5. Reinstall the MyTV+ App:
- If the above steps do not help, uninstall the app and then reinstall it from the Google Play Store. This can fix any corrupted files that might be causing playback issues.

If you’ve tried all the above steps and are still encountering the playback failure, it might be worth checking for any service outages reported by MyTV+ or contacting their support directly at [email protected].

Is there anything in these steps that you've already tried, or do you need more information on any of the suggestions? I’m here to help!