Hi there! I see you’re having trouble with MyTV+ not downloading on your iPhone. Let’s start by narrowing down what exactly is happening—are you trying to download the MyTV+ app from the App Store, or are you experiencing issues downloading shows or movies within the app? Also, do you get any error messages or does the download just stall? Knowing this will help me guide you better!

No i mean I can’t download films

Thanks for clarifying that you’re having trouble downloading movies within MyTV+ on your iPhone running iOS 18.4. To help you better, could you tell me if you’re trying to download over Wi-Fi or cellular data? Also, do you see any error messages or does the download just not start or stop midway?

Meanwhile, here are a few steps we can try together to get downloads working:

1. Check Download Limits: Sometimes, there might be limits on how many movies you can have downloaded at once. Try deleting any old downloaded movies you no longer need to free up space for new ones.

2. Internet Connection: Make sure your iPhone has a stable internet connection — Wi-Fi is best for downloads, but if you’re on cellular data, check if downloads over cellular are enabled in your settings. You can find that under Settings > MyTV+ (or Apple TV) > Cellular Data. Toggle on “Allow Downloads Over Cellular” if you want to use mobile data.

3. Storage Space: Check your iPhone’s available storage under Settings > General > iPhone Storage. If storage is low, that could block downloads.

4. App Update: Ensure your MyTV+ app is updated to the latest version via the App Store.

5. Restart the App: Close the MyTV+ app fully (swipe up from the bottom of the screen and swipe the app away) and then reopen it. Sometimes a simple restart clears up glitches.

6. Sign Out and Back In: Try signing out of your MyTV+ account in the app and sign back in. This refreshes your account and may resolve download authorization issues.

If none of these work, it might be helpful to check whether the movies you are trying to download have download restrictions based on the content provider.

Could you try these and let me know where you get? I’m here to walk you through each step. If needed, I can also look up more detailed troubleshooting based on any error messages you receive.

No it doesn’t start downloading

Thanks for letting me know the download doesn’t even start. That helps narrow it down.

Since the download fails to begin at all, let's try the following steps specifically designed to address that:

1. Check App Permissions: Sometimes the app needs permission to access storage or other features to download files. Go to your iPhone Settings > Scroll down to MyTV+ > Make sure permissions like storage or Downloads are enabled.

2. Check Internet Connection: Even if browsing works, sometimes the download servers need a steady connection. Try switching from Wi-Fi to cellular (or vice versa) to test if the problem is network-related.

3. Clear Temporary App Data:
- Go to iPhone Settings > General > iPhone Storage.
- Find MyTV+.
- If there is an option to Offload the app (which removes the app but keeps its data), try that, then reinstall it from the App Store.
- Otherwise, try deleting and reinstalling the app. (Make sure you know your login details first.)

4. Sign Out and Sign Back In: Within the MyTV+ app, sign out of your account and then sign back in. This can refresh download permissions.

5. Check for App Updates: Open the App Store and verify the MyTV+ app is fully updated.

6. Restart Your iPhone: A simple reboot can fix temporary glitches blocking downloads.

If none of these work, there might be a temporary issue on MyTV+ servers or restrictions on the specific titles you want to download. It’s also worth checking if your account is in good standing and that your subscription allows downloads.

Let me know if you see any error messages during any step or if the downloads still won’t start after these checks!

If needed, I can help escalate this or have you contact MyTV+ support via [email protected] for direct assistance.

Are you ready to try these steps now?