Hi there! I understand your Deutsche Bank photoTAN app keeps crashing and won’t let you get to the scan procedure. That definitely disrupts your banking routine. Could you tell me if this started happening after a recent update or if it has been ongoing for a while?

Meanwhile, let’s try some common steps to get your app working again on your Linux device:

1. Restart your device — a simple reboot can clear temporary glitches that may cause apps to crash.

2. Check for app updates — if you’re using an Android emulator or compatibility tool to run the app on Linux, make sure both your emulation environment and the photoTAN app are up to date.

3. Clear app cache and data — if your setup allows, clearing the photoTAN app cache and data can remove corrupted files causing the crash.

4. Reinstall the app — uninstalling and then reinstalling the app often resolves crashing issues by refreshing all files.

If you’re running the app on an Android emulator with Linux, one additional thing to check is that the emulator has proper access to your camera hardware, as the photoTAN app needs this for scanning.

Could you let me know what exact environment you are using to run the app on Linux? (e.g., Android emulator name/version, if any). That way I can tailor the steps specifically.

Are you able to try these initial steps? I’m here to guide you further based on what you find.