[Deutsche Bank photoTAN] Phototan activation error. "Start activation at a later time".

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Goran
1 year ago In Deutsche Bank photoTAN
Phototan activation error. "Start activation at a later time".

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hello! I'm here to help you with the photoTAN activation error you’re facing. It sounds like you're seeing the message "Start activation at a later time," which can be a bit concerning.

First, let’s try to narrow down the issue—could you please confirm whether you have a stable internet connection on your Android device? Sometimes, connection issues can prevent the activation process.

If your connection is fine, here’s a step-by-step approach we can take:

1. Restart Your Device: Sometimes, simply restarting your phone can clear temporary glitches that may be causing this issue.

2. Check for Updates: Ensure that your photoTAN app is up to date. You can do this by visiting the Google Play Store, searching for “Deutsche Bank photoTAN,” and checking if there's an update available.

3. Try Again Later: If the error persists, as the message suggests, it could be a temporary issue on our server side. Waiting about 30 minutes and trying the activation again can often resolve the error.

Please let me know if you've tried any of these steps already or if the problem continues after trying them. I’m here to make sure we find a solution for you!

G
Goran
1 year ago

Phototan activation error. "Start activation at a later time".

user
avatar
151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

View Profile
1 year ago

Thank you for your patience! It seems like the "Start activation at a later time" message is a known issue for some users. Here's what we can do to address the problem effectively:

1. Restart Your Device: Sometimes, restarting your device can clear up temporary issues that might be causing the activation process to stall.

2. Check Your Internet Connection: Ensure you have a stable internet connection, as a poor connection can interrupt the activation process.

3. Try Again Later: As the message suggests, this could be a temporary server issue. Waiting for some time (around 30 minutes) and then attempting the activation again can help.

4. Contact Support: If the issue persists even after trying the above steps, it may be necessary to reach out to Deutsche Bank support. You can ask them to delete your photoTAN account and guide you through the reactivation process, as other users have reported success with this method. You can contact them via email at [email protected] or through their customer service number.

For more information or similar user experiences, here's a link to a discussion on Reddit that might offer further insights: Deutsche Bank photoTAN Issue.

Please let me know how these steps work for you or if you need any further assistance! Are you satisfied with the solution I provided?

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