Hi! I understand you're not receiving the initial sign-up verification email for your NetHome Plus app, but your email is working fine and you don’t have a secondary email. Let’s walk through some steps together to get this sorted out.

1. First, can you please confirm that you checked your email’s spam or junk folder? Sometimes these verification emails get filtered there.

2. Next, ensure that the email address you entered during sign-up is correct, with no typos.

3. Try resending the verification email from the app’s initial screen. If you see an option like “Resend verification email” or “Forgot Password,” use that to prompt the system to send a new email.

4. Since your email is working fine, it’s worth double-checking if your email provider is blocking messages from NetHome Plus. Adding their email address to your contacts or whitelist may help.

5. If available, try signing up on a different network connection (like switching from Wi-Fi to cellular data) just in case there’s a firewall blocking the email delivery.

6. Lastly, reboot your iPhone (with iOS 18.3) and try the sign-up process again.

If you’ve tried these already or the email still doesn’t arrive, please let me know and we can explore some advanced steps or verify if there are any known issues on NetHome Plus servers.

Are you able to check these and update me?

Still not getting email- I had done all but added you to contacts, did that - signed up again- no emsil

Thanks for trying those steps and adding NetHome Plus to your contacts. Since the verification email still isn’t coming through, let’s try a more targeted approach.

1. On the initial screen of the NetHome Plus app, look for the option labeled “Forgot Password?”—it’s usually at the bottom right. Tap that, then select “Resend Activation Email.” This can sometimes push the system to send a fresh, properly formatted verification email.

2. Make sure your device’s date and time settings are set to automatic (Settings > General > Date & Time), as incorrect settings can sometimes interfere with network communications.

3. Double-check whether your email provider or any email app you’re using has any filters or blocked sender lists that may be preventing the email. Sometimes email clients auto-filter unknown senders despite adding to contacts.

4. Attempt signing up for your account from a desktop browser or a different device, if possible. This can determine if the issue is isolated to the iPhone app or the account creation system itself.

5. If you have been copy-pasting your email address at any step, try typing it manually to rule out hidden characters or errors.

6. If none of these work, the issue might be on the NetHome Plus server side. In that case, contacting their support directly at [email protected] would be the next best step. You can explain the steps you’ve already tried so they can assist more efficiently.

Let me know if you want me to walk you through the “Forgot Password?” resend email step, or if you ran into any trouble trying these. I’m here to help!

Are you satisfied with this approach so far?