Hi there! I’m sorry to hear your clipped coupons didn’t work today. To help get to the bottom of this, could you tell me a bit more about the situation? For example:

- Did you clip the coupons through the Hanna app recently?
- Were the coupons showing as clipped or active in your app just before checkout?
- Did you use a rewards card or linked phone number at the register?
- Was there any error message or indication at checkout about the coupons not applying?

Sometimes coupons may not apply properly if they haven’t been clipped correctly, the app didn’t update, or if there’s a syncing issue with your rewards account.

Here’s a step-by-step approach we can try to resolve this:

1. Confirm Clipped Coupons in the App: Open your Hanna app, go to “My Coupons” or “My Rewards,” and verify that your clipped coupons are listed there and not missing.

2. Check Account Linking: Ensure that your rewards account or phone number is correctly linked during checkout. The cashier usually needs to scan your rewards card or enter your linked phone number.

3. Update the App: Make sure your Hanna app is up to date in the Windows environment or browser you are using—sometimes older versions cause syncing problems.

4. Clear Cache and Refresh: If you’re accessing coupons through a web browser, try clearing your browser cache, logging out of your account, then logging back in to refresh coupon data.

5. Double-check Coupon Expiration: Verify that the coupons haven’t expired or have specific terms that weren’t met (like purchasing certain products).

6. Try Re-clipping Coupons: If possible, unclip and then re-clip the coupons in the app, to ensure the system registers them again.

If you’ve done all these and still face the issue, it may be a temporary glitch Hanna is experiencing. There have been reports in community forums of coupons disappearing or not working during checkout1.

Let me know what you find after these steps, and we can go deeper if needed! Are you comfortable trying these now?