[Hannaford] The app just spins. I removed it and reloaded it. I also shut the phone off. It still spins

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Dennis Morgan
9 months ago In Hannaford
The app just spins. I removed it and reloaded it. I also shut the phone off. It still spins

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Charlotte Green

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9 months ago

Hi there! I gather that your Hanna app on your iPhone is stuck spinning even after reinstalling it and restarting your phone. Let me help you get it working.

A few questions first to understand better:
- When you open the app, does it just keep showing the loading spinner indefinitely without progressing?
- Do you have a stable internet connection (Wi-Fi or cellular) when trying to launch the app?
- Is your iPhone storage almost full or do you have plenty of space available?
- Have you checked if the app has any pending updates in the App Store?

Meanwhile, here are some steps we can try to resolve this spinning problem:

1. Force close the Hanna app completely:
- On iPhone with iOS 18.6, swipe up from the bottom and hold until you see the app switcher.
- Find the Hanna app and swipe it up off the screen to close it.
- Then reopen the app and see if it loads correctly.

2. Check internet:
- Try switching between Wi-Fi and cellular data to rule out network issues.
- You can also try toggling Airplane mode ON for 15 seconds, then OFF to reset network connections.

3. Clear app cache (if available):
- Hanna app might have settings to clear temporary data; if you can open the app even briefly, check for such an option. Otherwise, reinstalling usually clears cache, but sometimes saved data can persist.

4. Update iOS and Hanna app:
- Confirm your iOS 18.6 is the latest release.
- Visit the App Store and check the Hanna app for any available updates, install if found.

5. Reset network settings:
- This can fix odd connectivity issues affecting app startup.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note this removes saved Wi-Fi passwords, so be ready to re-enter them.

6. Check for app permissions:
- Make sure Hanna app has necessary permissions (like location, background refresh).
- Go to Settings > Hanna app and toggle permissions.

If none of those help, it might be that Hanna's servers are having issues or there's a bug affecting your account specifically. In that case, I can guide you on contacting their support or escalating further.

Could you please let me know what you observe or if you need help with any of the steps?

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