Hello! I see you're having trouble accessing the coupons in the Hanna app on your iPhone, and it just spins without responding—plus you can't even exit the app. That definitely sounds inconvenient. Just to clarify, is this issue happening only with the coupons section, or does the entire app freeze? And when you say you cannot exit, do you mean you cannot close the app normally by swiping up or the home button gesture?

In the meantime, a couple of quick things we can try that often help with app freezing issues:

1. Force close the Hanna app:
- On your iPhone with iOS 18.6, swipe up from the bottom and pause in the middle of the screen to bring up the app switcher.
- Find the Hanna app and swipe it away (upwards) to close it completely.
- Then, reopen the app and try accessing the coupons again.

2. Check for app update:
- Open the App Store, tap your profile icon at the top right.
- Scroll down to see if Hanna has an update available. If yes, update it.

3. Restart your iPhone:
- Hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait 30 seconds, then hold the side button again to restart.

If these steps don't help, sometimes app access problems like endless spinning can be due to temporary server issues on their side. From what I found, Hanna app recently had cybersecurity issues affecting coupon and website access, but it has been resolved as of a few days ago7.

Could it be that the app needs a fresh reinstall or your account credentials need refreshing? If you can force close the app and reopen it but still have issues, try uninstalling and reinstalling it.

Do you want me to guide you through that last step, or did you already try the above? Also, any error messages showing?

Let's get to the bottom of this together!