[Hannaford] Keeps scrolling without loading and I can’t access any links

M
Malin
8 months ago In Hannaford
Keeps scrolling without loading and I can’t access any links

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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8 months ago

Hi! I understand you're having trouble with the Hanna app on your iPhone where it keeps scrolling without loading and you can't access any links. Let's try to get this sorted out.

To help me better assist you:
- Does this issue happen only in the Hanna app or also in other apps or browsers on your device?
- Have you tried restarting your iPhone or the Hanna app already?
- Is your app and iOS updated to the latest versions?

Meanwhile, here are some initial steps you can try that often resolve scrolling and loading problems in apps:

1. Force Close and Reopen Hanna App
- Swipe up from the bottom of your screen and hold to open the app switcher.
- Find the Hanna app and swipe it up off the screen to close it.
- Reopen the app and see if the scrolling and link access improves.

2. Restart Your iPhone
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait 30 seconds, then press and hold the side button to turn it back on.

3. Check for App Update
- Open the App Store, tap your profile icon, scroll to Hanna and update if available.

4. Clear Hanna App Cache or Data (if possible in app settings)
- Some apps allow clearing cache in settings; if available, do this.

5. Check your Internet Connection
- Try switching from Wi-Fi to cellular data or vice versa to rule out connection issues.

If none of those help, the problem might be related to the app's memory/cache leaking or a bug that requires a deeper fix, which might include reinstalling the app or contacting Hanna support directly.

Let me know what you've already tried or if you'd like help walking through these steps! Are you comfortable trying these now?

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