[Hannaford] I want to add items to the LIST but it doesn't work. What am I doing wrong?

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Pat Kelvington
5 months ago In Hannaford
I want to add items to the LIST but it doesn't work. What am I doing wrong?

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 months ago

Hi there! I'd like to help you get those items added to your LIST in the Hanna app. Could you tell me a bit more about how you're trying to add items? For example, are you using a specific button or voice command? Are you seeing any error messages or does it just not respond? This will help me figure out the best way to assist you.

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Pat Kelvington
5 months ago

I choose an item and it goes directly to the cart. I just want the list at this time.

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 months ago

Thanks for explaining that! It sounds like when you select an item, it automatically adds it to the cart instead of just saving it to your LIST. That’s a bit different from what you want.

Typically, Hanna apps let you either add to a shopping list first or directly to the cart, but it depends on how the app’s interface is designed. Sometimes, the default action might be "Add to Cart" when you tap an item.

Here's how we can try to resolve this:

1. Look closely for a separate option or icon when viewing an item—such as "Add to LIST" or a bookmark/plus symbol—that is different from "Add to Cart." Tapping the item itself might default to the cart.

2. If you get a pop-up or item details page, some apps have different buttons there. Try opening the item details and looking for a "Save to LIST" or "Add to LIST" button.

3. Check your app settings—sometimes there's a setting to change default actions when selecting items.

4. If your app version was recently updated, occasionally updates change how features work. Confirm you have the latest app version installed from your store.

5. If none of the above appear, you might want to manually move items from Cart to List if the function to add to List first isn’t available. Or contact Hanna's support for feedback about adding a feature to add directly to the list first.

If you let me know the exact method or screen you're on when choosing the item, I can give more tailored steps. Does that make sense so far? Would you like me to guide you through looking for these options?

Here's a related mention about similar app behaviors that highlights this common scenario where items go directly to the cart instead of list2.

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