[Unlockt] Says I received my payment I click the link and it says we’re sorry something went wrong

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Trinity Holt
8 months ago In Unlockt
Says I received my payment I click the link and it says we’re sorry something went wrong

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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8 months ago

Hi there! I understand you're seeing an error message saying, "We're sorry something went wrong" when you try to click the payment link in the Unlockt app. I’d like to help you get this sorted out.

To start, could you tell me a bit more about what happens exactly? For example:
- Is this happening when you try to withdraw your payment or just when you click the confirmation link?
- Have you tried tapping the link from different browsers or the app itself?
- Are you connected to Wi-Fi or cellular data when this happens?

Meanwhile, here are some straightforward steps you can try on your iPhone (iOS 18.6.2) to troubleshoot this:

1. Clear Safari cache (if opening link in browser):
- Go to Settings > Safari.
- Tap "Clear History and Website Data," then confirm.
This clears any website-related data that might cause loading errors.

2. Force close and reopen the Unlockt app:
- Swipe up from the bottom of the screen and pause (or double-click the home button if your iPhone has one) to open the app switcher.
- Find the Unlockt app, swipe it up to close.
- Reopen the app and try the payment process again.

3. Check your internet connection:
- Switch between Wi-Fi and cellular data to see if either network works better.

4. Restart your iPhone:
- Hold the power button with volume down and slide to power off.
- Turn the device back on and try the link again.

5. Check Unlockt’s status or maintenance alerts:
There have been occasional reports that the Unlockt payment system undergoes maintenance which temporarily blocks withdrawals or access to payment links1.

If these steps don’t help and you still get the error, it may be an issue on Unlockt’s side, like system maintenance or temporary glitches.

Please try this and let me know how it goes. If it’s still not resolved, I can guide you into some deeper troubleshooting or help you reach out to Unlockt support directly.

Are you okay with trying these for now?

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