Hi there! I understand you're having trouble adding your flight or completing check-in via the Turkish Airlines mobile app on your Android device. Let's try to get that sorted out together.

First, could you please tell me if you've already tried any of the following:

1. Ensuring your app is updated to the latest version from the Google Play Store? Sometimes older versions may lose functionality.
2. Restarting your device, as this can clear temporary glitches.
3. Checking if you are connected to a stable internet connection (Wi-Fi or mobile data).
4. Logging out and back into the Turkish Airlines app.
5. Trying to add your flight or check-in via the Turkish Airlines website as a test to see if the issue is app-specific.

If you've done all of these and the problem continues, I can guide you through some additional steps.

Also, could you share if you receive any error messages when trying to add the flight or check-in? Knowing the exact message helps pinpoint the issue.

Meanwhile, on some occasions, Turkish Airlines app users experience temporary disruptions that are resolved by updating the app and retrying later. It might also be worth clearing the app cache:

- Go to your Android device’s Settings > Apps > Turkish Airlines.
- Tap on Storage.
- Tap on Clear Cache.

If the issue persists after this, we can explore further options such as reinstallation or verifying whether your booking details are correctly entered.

Please let me know what you've tried and any details about error messages, and we'll keep working on this!

tried everything but restarting the device. website check-in works but there is no option to add my flight on web version.

Thanks for sharing those details! Since you've confirmed the website check-in works but you can't add your flight on the web version, and the app still doesn't allow adding your flight or checking in, it suggests there might be a temporary issue with the mobile app's flight management features.

Some recent user reports indicate that Turkish Airlines is currently experiencing temporary online service disruptions where check-in or flight management in the app isn't working as expected, and users are advised to check in at the airport desk if necessary1.

Here’s what I recommend next:

1. Since the website allows check-in but not adding flights, try completing check-in on the website as you have, then use the app only to view your boarding pass (this sometimes updates after check-in online).
2. If you haven't already, restart your Android device—this can help clear some background issues.
3. Make sure your Turkish Airlines app is fully updated.
4. If the problem persists, you can send a quick email to [email protected] describing your problem and including details of your device (WebKit browser on Android 10) so they can investigate if it’s a known issue with your setup.
5. Alternatively, plan to check in at the airport kiosk or desk if your flight is soon, to avoid any inconvenience.

I’ll continue monitoring the situation, but for now, this seems to be a current limitation or glitch in the Turkish Airlines mobile app's functionality.

Please try the device restart and let me know if check-in updates in the app post-website check-in. Are you satisfied with this approach or would you like me to assist further?

Why can't I add my flight on Turkish Airlines web version?

Great question! The reason you might not see an option to add your flight on the Turkish Airlines website often comes down to how the website and their systems manage bookings and check-ins.

On the Turkish Airlines website, "adding a flight" is usually part of managing an existing booking rather than a separate function. Typically, you access your booking by entering details such as your reservation code and last name to view and manage your flights. The website primarily focuses on letting you check in, view your booking, or change it if applicable, rather than manually adding new flights to your profile outside of confirmed bookings.

If you are trying to add a new booking or flight from scratch, that is done through the flight booking process, not through an “add flight” feature. The website’s Manage Booking section lets you retrieve and manage flights already booked under your name, but it does not offer a function to “add” flights independently like some mobile apps might.

Additionally, sometimes booking details might not immediately sync or be fully visible due to timing or technical reasons, so the option to manage or add flights may not appear if the system hasn't recognized the booking yet.

For precise support, you can check the Turkish Airlines Help Center’s booking and reservations section Help Center. They also provide detailed FAQs and contact options if your booking isn't showing up correctly.

If you have a confirmed booking and still can’t see your flight on the website to manage or check in, please let me know, and we can explore advanced troubleshooting or ensure your booking details are accurately entered.

Does this explanation help clarify why the flight addition option isn’t showing on the web? Would you like me to guide you on how to verify your booking or check in using the website?

Troubleshooting flight addition on Turkish Airlines site

Thanks for asking about troubleshooting the “add flight” issue on the Turkish Airlines app! Based on available info and common steps, here’s a clear guide tailored for your Android device:

1. Verify Your Booking Details
Make sure you have the correct reservation code, ticket number, and passenger details handy. The app needs these to retrieve your flight information properly.1

2. Check the Flight Status and Booking Timeframe
Adding flights or checking in on the app is typically only available within certain timeframes (usually from 24 hours up to 90 minutes before departure). If you try outside this period, the app may not allow adding the flight.10

3. Update the App and Clear Cache
- Go to Google Play Store and ensure your Turkish Airlines app is updated.

- On your Android 10 device, go to Settings > Apps > Turkish Airlines > Storage > Clear Cache.
This clears temporary data that might cause glitches.

4. Stable Internet Connection
Confirm you have a reliable Wi-Fi or mobile data connection. Switch networks if needed and try again.

5. Log Out and Log Back In
Sometimes re-authenticating your session resolves syncing issues.

6. Restart Your Device
Since you haven't tried this yet, give your Android device a restart. This can resolve minor software conflicts that may prevent flights from being added.

7. Use the Website for Check-In Temporarily
As you mentioned, the website check-in works. You can check in there while the app issue persists. However, note that the website typically doesn’t offer an explicit “add flight” feature but manages bookings via reservation code input.10

8. Contact Turkish Airlines Support if Needed
If none of these work, since it may be an internal app issue or account-specific, you can contact Turkish Airlines via their help center or email [email protected] with your device details and issue.1

Hopefully, these steps will help you add your flight successfully on the app or at least offer a smooth workaround. Would you like me to assist you step-by-step with any of these? Are you satisfied with this solution so far?