[Watcher of Realms] I paid for the set in the game. Which goes to the account in one copy, the money is gone. And the product has not been in the game for more than a day

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Alex
1 year ago In Watcher of Realms
I paid for the set in the game. Which goes to the account in one copy, the money is gone. And the product has not been in the game for more than a day

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Emily Roberts

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1 year ago

Hi! I see that you paid for a set in Watcher of Realms, but the money was taken and the item hasn't appeared in your account even after more than a day. Let’s work together to sort this out.

First, just to clarify:
- Did the payment show as successful in your payment method or app store?
- Have you checked if you are logged into the correct game account or profile?
- Have you restarted the game or checked your in-game mail for any delivery messages?

Sometimes, purchases can take up to 24 hours to appear in your inventory because the game needs to process the payment confirmation from the store. Since you mentioned it’s been more than a day, here are a few steps to try:

1. Restart the game completely and log back into your account to refresh your inventory.
2. Check your in-game mailbox carefully — sometimes purchased items are sent there as gifts to your account.
3. Verify your purchase history in the Google Play Store (since you’re on Android) to confirm the transaction was successful and to rule out any payment issues.
4. If you have multiple accounts, make sure the purchase was made under the account you're playing on.

If you’ve done these and still don’t see the set, the next step is to contact Watcher of Realms support directly with your purchase details (receipt, account ID, time of purchase). They can investigate on their end for delayed or failed deliveries. You can reach them at [email protected].

I also found that others have faced similar issues where items were delayed or not received immediately, and support helped resolve these after verifying the payment1.

Would you like me to guide you through checking your Google Play purchase history, or assist you with contacting support? Let me know!

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