[Hushed] Calls cannot be completed, the destination number cannot be reached.

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Ashar Ahmed
10 months ago In Hushed
Calls cannot be completed, the destination number cannot be reached.

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Emily Roberts

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10 months ago

Hi! I see you're having trouble with calls not completing on the Hushed app, and the message says the destination number cannot be reached. Let me help you sort this out.

To get started, could you tell me:
- Is this happening with all outgoing calls or just specific numbers?
- Are you connected via WiFi or mobile data when making these calls?
- Have you noticed any other issues like poor call quality or messages not sending?
- Have you tried restarting the app or your device already?

Meanwhile, here are some basic steps that often help resolve this kind of issue:

1. Check your internet connection: Hushed calls require a strong, stable internet connection (WiFi or mobile data). Poor or intermittent connections can cause calls to fail. Try switching networks or restarting your router/modem.
2. Restart the app and your device: Close the Hushed app completely and reopen it. Then reboot your Windows device. This can clear temporary glitches affecting call routing.
3. Verify phone number format: Confirm that the destination number is entered correctly, including country/area codes if needed. Incorrect formatting can result in unreachable calls.
4. Check your Hushed account status: Ensure your account is active and you have enough calling credit or plan to place calls. Sometimes calls fail when the account is inactive or out of balance.
5. Update the app: Make sure you’re using the latest version of the Hushed app, as updates include bug fixes and improvements for connectivity and call performance.

If these steps don’t fix the issue, it may require deeper investigation such as analyzing call routing settings or account-specific issues. You can also check for server status or known outages on Hushed support pages here for more details: https://support.hushed.com/hc/en-us/sections/360004464252-Troubleshooting-Other-Issues

Let me know your responses to the questions above and what you’ve tried so far, and I’ll guide you with the next steps!
Are you satisfied with the solution I provided?

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