Hi there! I understand you're having trouble signing into the UserTesting site on your iPhone, repeatedly entering your email and password. Let's work through this together to find a solution!

First, can you let me know if you're trying to log in through the UserTesting app or the website on your browser? Also, have you tried any troubleshooting steps already, like clearing your browser cache or restarting your device?

This information will help me assist you better!

It's a brand new phone, but I did clear the cache anyway. I am using iPhone 16 and have reinstalled the app several times and restarted device.

Thanks for sharing that information! Since it's a new iPhone 16 and you've already tried reinstalling the app and clearing the cache, let's take a few additional steps to see if we can resolve this issue. Here’s what you can do next:

1. Update the iOS and UserTesting App: Ensure your operating system and the UserTesting app are both fully updated. Go to your Settings, tap on "General," then "Software Update" to check for any iOS updates. Also, visit the App Store and check for updates specifically for UserTesting.

2. Check Your Network Connection: A weak or inconsistent internet connection might be causing issues. Try switching between Wi-Fi and cellular data to see if that makes a difference.

3. Reset your network settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note that this will reset your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

4. Log in through the website: As a temporary workaround, try logging into UserTesting through the Safari or another browser on your iPhone to see if the problem is specific to the app.

5. Contact UserTesting Support: If these steps don’t resolve the issue, I recommend reaching out to UserTesting support directly at [email protected]. They may have additional insight specifically for the app on new devices.

Let me know how it goes after trying these steps, and if you're still facing the same issue. I'm here to help!

i did all the steps and it won't let me sign onto the site.

Thank you for your patience! Since you’ve gone through several troubleshooting steps already, let's dig a bit deeper into some other possible issues and solutions.

1. Account Verification: Make sure your account is verified. Sometimes, user accounts require email verification before you can log in. Check your email for any verification messages from UserTesting.

2. Password Issues: Double-check that you’re entering the correct password. If you’re unsure, try resetting your password using the “Forgot your password?” option on the login screen. This can help in case of any typos or changes.

3. Login Settings: If your account has specific login settings, ensure that you’re using the right login method. For instance, if your account is tied to a Single Sign-On (SSO) service, you might need to log in through that instead of using your email and password directly. You can find more about SSO options here.

4. Server Issues: Check if there might be any ongoing issues with UserTesting servers. This could affect your ability to log in. Sometimes, users post about problems on forums like Reddit, which could also be helpful here.

5. Contact Support: If none of these options work, it might be best to reach out directly to UserTesting support at [email protected]. Provide them with as much detail as possible about the issue, and they should be able to assist you further.

Please give these ideas a try, and let me know how it goes! I'm here to help.

I've been doing surveys with Usertesting a long time & I'm vertified, my password is the correct one. This was happening to my old phoe-right when Userzoom joined usertesting. I can do surveys on my laptop-just not my iPhone

Thank you for your patience and providing more details! Since you’ve confirmed that your account is verified and your password is correct, it seems like this issue may be tied to a more persistent problem with the app, especially if it's also happening on your previous phone. Let’s explore a few more possibilities:

1. App Compatibility: Since the trouble began around the time of the UserZoom integration with UserTesting, sometimes app updates can introduce compatibility issues. Make sure to check the app's version and look for release notes that mention any known issues or fixes. If you're on the latest version, it may help to look back at previous versions to see if a particular version caused the problem.

2. Device Settings: Check your iPhone settings to ensure that permissions are properly enabled for the UserTesting app. Go to Settings > UserTesting and make sure things like notifications and background app refresh are enabled, which can sometimes affect app performance.

3. Known Issues from the Community: It's possible that other users have faced similar issues recently. I found some discussions where people were experiencing login problems on iOS devices after the UserZoom integration. You may want to check these threads on Reddit for insights or potential workarounds: UserTesting login issues and Still Cannot Login To Mobile App.

4. Check for Server Outages: If there are any temporary issues with UserTesting's servers, that could prevent you from logging in. You might want to look at their social media channels or relevant forums to see if there are any announcements regarding outages.

If none of these steps lead to a resolution, contacting UserTesting support directly at [email protected] would be the best next step. They can provide more specific assistance based on your account and the ongoing app situation. Please let me know how it goes or if anything changes!

I went on that site you gave me about people having the same problem and yes, they are having the same problem as me. One said her iphone actually signed onto the site after 5 weeks when the site uploaded.

It sounds like you might be dealing with an ongoing issue with the UserTesting app and iPhones, especially following the integration with UserZoom. Given that others are experiencing similar problems, let's take a few more potential steps or considerations:

1. Wait for App Update: If users have indicated that they were finally able to log in after several weeks, it might be worth keeping an eye on app updates or announcements regarding this situation. It's possible that a forthcoming update may correct the login issues.

2. UserTesting Forums: Stay active on the UserTesting discussions forum or Reddit threads where other users are experiencing the same issues. Sometimes community-driven updates or workarounds emerge there, and it could give you insight into any fixes or solutions being shared by other participants. You can check threads like this one, as it may provide useful updates based on community feedback.

3. Alternate Login Method: If available, try logging in using an alternative method like Single Sign-On (SSO), if your UserTesting account supports this. Some users have reported success with alternate login avenues, which might bypass the current issue.

4. Contact UserTesting Support: Given the persistence of this issue and its impact on your ability to participate in tests using your iPhone, contacting UserTesting support at [email protected] to report the specific problem might be very beneficial. They should be able to provide you with updates on the situation or potential fixes that may not be public yet. Make sure to mention that you’ve tried various resolutions and that it relates to the app’s performance after the UserZoom integration.

Please don’t hesitate to reach out again if you need further assistance or have any updates! Your participation is valuable, and I hope this gets resolved soon.

I had contacted Usertesting Support and their suggestions didn't work. They wanted me to send screenshot of problem, but how? What happens is that I keep getting asked to sign in over and over and it gets me nowhere. It's like it's not connecting.

I see you're wanting to send a screenshot to UserTesting support to illustrate the login issue you’re facing. Here’s how you can take a screenshot on your iPhone 16 and send it to them:

### How to Take a Screenshot on iPhone 16:
1. Press the Side Button and Volume Up Button simultaneously: Quickly press and release both buttons at the same time. You should see a flash on the screen and hear a shutter sound (if your sound is on).
2. Access the Screenshot: After taking the screenshot, tap on the thumbnail preview that appears in the bottom left corner of the screen.
3. Edit if necessary: You can annotate the screenshot if you want to point out specific issues using the tools provided after tapping the thumbnail.
4. Save the Screenshot: Tap “Done” in the top left corner and select “Save to Photos” to keep it.

### Sending the Screenshot:
1. Open Your Email: Open the email app you use (like Mail or Gmail) on your iPhone.
2. Compose a New Email: Tap to compose a new email to [email protected].
3. Attach the Screenshot: Tap the attachment icon (usually a paperclip) or use the body of the email to tap and select “Insert Photo.” Choose the screenshot you just took from your Photos app.
4. Describe the Issue: Make sure to explain the issue briefly in the email. Mention that you’re consistently being asked to sign in without success.
5. Send the Email: Once everything looks good, hit “Send.”

Let me know if you need any more help with this process or if there’s anything else I can assist you with!

Why is UserTesting asking me to sign in repeatedly?

It seems that the repeated login requests you're experiencing with UserTesting may be a common problem affecting several users. Here are some potential reasons for this issue and suggested solutions:

1. Session Timeouts or Cookies: Sometimes, if your browser or app settings are not retaining session data or cookies, it may lead to repeated login prompts. This can happen if cookies are disabled on your device or if there's an issue with how the app is managing sessions. Ensure cookies are enabled in your browser settings, or try toggling cookies on and off to see if that helps.

2. App Instability: As you've mentioned, this issue began around the time UserZoom joined UserTesting. App updates can sometimes introduce instability. Keeping the app updated and monitoring any announcements from UserTesting regarding known issues may be beneficial. It looks like others have reported similar struggles, indicating that the app may not be connecting properly because of integration issues.
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3. Network Issues: If there's an intermittent connectivity issue, it could result in failed login attempts. Ensure you're on a stable Wi-Fi network or strong cellular signal. Alternately, try resetting network settings as previously mentioned.

4. Login Credentials: Double-check that you're entering the correct login credentials and consider resetting your password through the “Forgot your password?” feature, just to rule out any login issues related to saved data.
5. User Testing Support: If you’ve already contacted UserTesting support and sent them a screenshot of the issue, you might want to follow up for further assistance, especially if this is a widespread problem. They may be actively working on a fix for users experiencing similar issues. You can reference any discussions you found on Reddit to provide them additional context about other users facing the same difficulties.2

Since this issue appears to be common among users, keeping an eye on community discussions for updates can also be a good strategy. Please keep me updated, and let me know if you need additional help or insights!

I'm going to see if I can find another update. Maybe that will help.

It's great to hear you're looking for updates! Staying informed can definitely help in troubleshooting and understanding the situation better. Here are some resources where you can find the latest updates regarding UserTesting and any known issues:

1. UserTesting Product Releases: This page provides information on the latest product innovations and features from UserTesting, including any notes on potential issues or fixes. You can check it out here.

2. Community Discussions: There are threads on Reddit where users discuss updates and any bugs they're facing. This can be a useful resource to see if others have experienced similar issues or if there are any workarounds suggested by fellow participants. You can find community discussions here.

3. Recent News: Keep an eye on the UserTesting newsroom for any announcements regarding software updates or bug fixes. You can access that here.

4. UserTesting Help Center: The help center has a knowledge base that includes product release notes which may help you find any detailed updates about particular issues. Visit the UserTesting Help Center here.

If you find any relevant updates that may help you with the login issue, please let me know, and I’ll be glad to assist you further in any way I can!

thank you for your help

You're very welcome! I'm glad I could assist you. If you ever have more questions or need further support in the future, don't hesitate to reach out. Good luck, and I hope the login issue gets resolved soon!

If you're interested in learning more about the UserTesting platform or other users’ experiences, you might find these links helpful:

1. DETAILED review of my first 30 days on UserTesting - Reddit
2. UserTesting Reviews & Ratings 2025: Pros, Cons & More | UXtweak
3. UserTesting Reviews 2025. Verified Reviews, Pros & Cons - Capterra
4. Read Customer Service Reviews of usertesting.com - Trustpilot

Feel free to explore these if you're looking for additional insights. Take care, and I hope everything works out for you!