Hi there! I see your New VeryFit app firmware download is stuck, and it’s been an hour without any progress. That sounds like something we should get sorted out quickly. Just to make sure I understand correctly:

1. Are you trying to update the firmware on a smartwatch or fitness tracker through the VeryFit app on your Windows device?
2. Is the app itself downloading the firmware update but then freezes or doesn’t move past a certain point?
3. Have you checked your internet connection and ensured it is stable during this download process?

While you provide those details, here’s a step-by-step checklist we can go through:

1. Restart Your Devices: Power off and back on your Windows device and the wearable. This refreshes connections and resolves minor glitches.

2. Ensure App is Up to Date: Since you’re using Windows 10 with WebKit browser, double-check that the VeryFit app version is the latest one available. Sometimes older apps have trouble connecting to update servers.

3. Check Connection & Battery: Make sure the fitness band/watch is near your PC, Bluetooth is enabled and stable, and both devices have sufficient battery.

4. Clear App Cache/Reset Connection: If your app settings allow, clear cache or reset the device connection in the app. Sometimes residual data causes the download to hang.

5. Try Re-downloading the Firmware: Cancel the current download attempt, then retry starting it fresh after the above steps.

6. Temporary Disable Firewall/Antivirus: Sometimes security software on Windows blocks downloads or Bluetooth syncing. Temporarily disable and try again if you feel comfortable.

If none of these work, I can help you check if there are known server issues or suggest an alternative update method or even escalate to VeryFit’s technical team.

Could you tell me which device exactly you’re updating (model), and confirm if you’ve tried any of these steps already? It’ll help me pinpoint the best solution for you!

I use my iPhone 16 Pro Max with my smart watch. The new firmware app just sits there saying downloading but after an hours it's still 0%. When I tried to stop it I got a warning from the watch. What is the issue?

Thank you for sharing those details! Since you’re using your iPhone 16 Pro Max paired with your smartwatch, and the firmware download on the VeryFit app stays stuck at 0% for over an hour, that definitely suggests something is interrupting the process. Also, the warning on your watch when trying to stop the download indicates that the device is still waiting for the firmware update to complete or be safely halted.

From what I gather, the common causes here could be:

1. Network instability on your iPhone – Even if your iPhone shows connected, a weak or fluctuating Wi-Fi or cellular connection can stall these large updates.
2. Bluetooth connection issues – The firmware is typically transferred over Bluetooth, so if the connection drops or is weak, the download can freeze.
3. Insufficient storage on your smartwatch – Not enough space can prevent the firmware from downloading fully.
4. App or device glitches – Sometimes the VeryFit app or watch firmware can get into a hung state needing a reset to clear.

Here’s what I recommend, step-by-step:

1. Check your iPhone’s Wi-Fi and Bluetooth:
- Ensure Wi-Fi is strong, or try switching to a different network.
- Toggle Bluetooth off and then on again on your iPhone: go to Settings > Bluetooth.
- Forget and re-pair your smartwatch in the Bluetooth settings if possible.

2. Restart both devices:
- Power off and back on your iPhone 16 Pro Max.
- Restart your smartwatch by holding down its power button until it restarts.

3. Free up watch storage:
- If your watch lets you check available storage, try deleting some apps or data.

4. Force stop the download safely:
- If your watch gave a warning trying to stop, it's best to let the devices finish any current action.
- But if it seems fully stuck, try rebooting the smartwatch again, then open the VeryFit app and attempt the firmware update once more.

5. Update the VeryFit app:
- Ensure you have the latest VeryFit app from the App Store.
- If needed, uninstall and reinstall the app.

6. Try a firmware update during off-peak hours:
- Sometimes servers can be busy; try updating early in the morning or late evening when traffic is lower.

If this still doesn’t help and the firmware download stays stuck, you might want to try resetting your smartwatch to factory settings (after backing up any data), then try the update again.

Let me know if you want guidance on any of these steps or if you’ve already tried some of them. I’m here to help! Are you comfortable trying these or want me to walk you through any part more closely?