Hi there! Thanks for reaching out. I understand Xmind AI isn't working on both your phone and desktop even after trying all the steps I've shared earlier. Let's take a closer look so I can help you better.

Just to clarify a couple of things first:
1. Are you trying to use the Xmind AI features through the Xmind apps installed on your phone and desktop, or are you accessing them through a web browser?
2. Which versions of Xmind are you running on your devices?
3. Are you seeing any specific error messages or behaviors when you try to use Xmind AI?

One important note is that currently, Xmind AI is primarily available online via a browser and not fully integrated as a built-in feature in the desktop or mobile apps. So, if you've been trying to use AI features directly inside the apps without going through the online platform, that might be why it’s not working1.

Here is what I recommend step-by-step:

1. Use the Online Xmind AI Platform:
- Open your preferred web browser on your Mac and phone (Safari or Chrome will work fine).
- Go to https://xmind.ai and log in with your Xmind account.
- Use the AI features directly on this website. This platform supports both desktop and mobile browsers.

2. Check Network Connection:
Since Xmind AI works online, a stable internet connection is important. Make sure your devices are connected to the internet and there are no firewall or VPN settings blocking Xmind services.

3. Update Your Apps:
For your desktop and phone apps, ensure you have the latest version, in case you want to sync or open AI-generated maps after working online.

4. Clear Cache or Try a Different Browser:
Sometimes browser issues can interfere with online tools. Try clearing your browser cache or opening Xmind AI in a different browser.

If you have tried all the above and still face issues, please share the exact steps and messages you see, so we can dig deeper together. Also, feel free to let me know if you want me to guide you through accessing Xmind AI via the browser step-by-step.

Are you satisfied with this solution I provided so far?

I use Xmind on the web, cleared my cache, upated all my apps, checkt my network connection wich appeared to be excellent.

Thank you for the details—you’re using Xmind on the web, cleared cache, updated apps, and your network connection is great. Since these solid steps haven’t resolved the issue, let’s explore a couple of additional possibilities focused on the web experience specifically:

1. Try Using a Different Browser or Private Mode:
Sometimes cookies or browser extensions could interfere even after clearing the cache. If possible, please open https://xmind.ai in a different browser (e.g., if you use Safari, try Chrome or Firefox) or open a private/incognito window and try the AI feature there.

2. Check for Account or Subscription Issues:
Sometimes, AI features require a certain subscription level or that your account is logged in properly. Please confirm you are logged in on the web and your subscription (if any) is active. You can verify your account status under your profile settings.

3. Verify Any Firewall, VPN, or Security Settings:
Even with a great network connection, firewalls or VPNs can block certain API calls or web services necessary for AI features. If you use any VPN or custom firewall/security software on your Mac or phone, try temporarily disabling it and retry Xmind AI.

4. Test on a Different Network:
If possible, try accessing Xmind AI on a different Wi-Fi or mobile data network. Sometimes network configurations or ISP issues block parts of the service.

5. Look for Any Account Notifications or Limits:
Occasionally, platforms may restrict AI use due to limits or maintenance. Check for any notifications on your Xmind account or the Xmind AI site (sometimes banners or messages inform users about such cases).

If after these steps the issue persists, it may involve a problem on the backend or a less common issue needing support team intervention. At that point, I can help you escalate by providing a detailed report for the Xmind support team.

Would you like me to guide you through some of these checks, or do you want me to assist with contacting support?

Are you satisfied with this next level of troubleshooting?

Is there an Xmind support community for web app issues?

Great question! Yes, Xmind does have a support community where users can discuss issues and share solutions related to the web app and other platforms. You can visit the official Xmind Support Forum at this link: https://support.xmind.net/hc/en-us/community/posts. There, you’ll find posts and discussions that may address web app issues or other topics related to Xmind usage2.

Additionally, there is a Google Groups forum for Xmind users, which can be useful for more detailed discussions, although it may not be officially maintained by the Xmind team: https://groups.google.com/g/xmind3.

If you want, I can help you navigate these communities or even post your issue there for more specialized advice. Would you like that?

Are you satisfied with this information on the Xmind support community?