Hi! I see you're encountering a "network issues" error when trying to generate an AI mind map from a YouTube video using Xmind. Let’s get this sorted out together.

To start, could you tell me if your internet connection is stable at the moment? Also, are you using the latest version of Xmind on your Mac running OS X 10.15.7? Sometimes network errors can be related to connection interruptions or software versions.

While you check that, here are some straightforward steps to try:

1. Check Internet Connection: Make sure your Mac is connected to a reliable network. Try opening a webpage or streaming a video to confirm your internet works smoothly.

2. Restart Xmind: Quit the Xmind app completely, then reopen it. This refresh can sometimes clear temporary glitches causing network errors.

3. Update Xmind: Go to the Xmind website or app store to see if there’s an update available. Running the latest version helps ensure compatibility with services like YouTube and AI features.

4. Check Firewall and VPN: If you have a firewall or VPN enabled, they might block Xmind's internet access. Try disabling them temporarily to see if the error clears.

5. Log Out and Log In: Sometimes your session might expire. Logging out of your Xmind account and signing back in can re-establish proper network connections.

If after these steps the error persists, it may be related to the AI service's connection with YouTube specifically. That could mean temporary server issues or restrictions on the video you’re trying to use (like missing closed captions which the AI might need). Could you share the YouTube video link you’re trying with? That way, I can check for any known limitations.

Let me know what you observe after trying these, and we’ll take it from there! Are you able to test these first?

I did what you asked.But i'm using Xmind AI on the web, so updating is nog possible. I logged out and in, have no vpn and disabled the firewall. Nothing helped.

Thanks for the update and for clarifying that you’re using Xmind AI on the web. Since updating the app itself isn’t applicable here, and you’ve already logged out and back in, plus confirmed no VPN or firewall interference, let’s explore some other possible causes.

Here are some next steps tailored for the web version:

1. Browser Check: Sometimes network-related errors in web apps stem from browser issues. Could you try accessing Xmind AI using a different browser on your Mac? If you usually use Safari, try Chrome or Firefox, and vice versa.

2. Clear Browser Cache: Cached data can occasionally cause problems with web apps. Clearing your browser’s cache and cookies may help reset the connection for the AI features.

3. Test Different YouTube Video: Try generating the AI mind map from a different YouTube video, preferably one that is public and has captions enabled. Some videos might not be compatible if captions or transcripts are missing, which the AI needs to understand content.

4. Ensure Browser Permissions: Check that your browser allows Xmind AI to access internet resources without restrictions, especially regarding scripts or third-party content which the AI might use.

5. Check Xmind Service Status: Sometimes, network issues could be due to temporary problems on Xmind’s server side. Though not common, it’s worth checking Xmind’s status or support pages for any announcements about outages or maintenance.

If the problem remains after these, it might be best to submit this issue directly to Xmind’s support team for deeper investigation since web-based AI features rely on backend servers and streaming video data. You can contact them at [email protected], even for web issues—they should be able to escalate your case.

Would you be able to try these browser steps and testing a different video? Let me know how it goes!