Hi! I understand your HDWiFiCamPro camera is showing as offline in the app. Let’s work through this together to get it back online.

First, just to clarify a bit:
- Is your camera offline only when you are away from home or also when you are on your home Wi-Fi network?
- Have you recently changed your Wi-Fi password or network settings?
- What does the status indicator light on your camera show—does it blink or stay solid?

While we wait for a bit more detail, here are some common steps that often fix the offline status for your HDWiFiCamPro camera running on an Android 10 device:

1. Check Wi-Fi Connection:
- Make sure your camera is connected to a stable 2.4GHz Wi-Fi network with a strong signal. Cameras usually don’t support 5GHz bands.
- If possible, move your camera closer to your router temporarily to see if it reconnects.

2. Restart the Camera:
- Unplug the camera power for about 10 seconds, then plug it back in.
- Wait for it to reboot and see if it connects.

3. Reset Network Settings in the App:
- On your Android device, open the HDWiFiCamPro app.
- Find the camera in the device list and look for an option to “Reconnect” or “Change Wi-Fi.”
- Follow the prompts to enter your Wi-Fi password again.

4. Factory Reset the Camera (if needed):
- Press and hold the MODE/RESET button on the camera for about 5 seconds until it resets. This will erase settings and let you set it up again fresh.
- Then reconnect it via the app.

5. Check Network Firewall or Security:
- Sometimes firewall or security software on your network blocks the camera connection. Try temporarily disabling these or check router settings to allow the camera access.

6. Ensure Your Phone’s Network Has Internet:
- If you are viewing the camera from outside your home network, make sure your phone is connected to the internet and that remote access is allowed in the app.

Could you let me know which of these you’ve tried already? Also, if any error messages appear in the app, or if your camera light behaves in a certain way, that info helps a lot in diagnosing.

Looking forward to your reply! Are you currently able to access the camera when on your home Wi-Fi?

I am using camra dorectly through mobile wifi but aftrt resetting ot is showing offline

Thanks for the update! Just to make sure I understand correctly: you are trying to connect your HDWiFiCamPro camera directly through your mobile phone's Wi-Fi hotspot (mobile data hotspot), and after resetting the camera, it still shows as offline, right?

Direct connection like this can be a bit tricky because the camera expects to connect to a 2.4 GHz Wi-Fi router network to access the internet and communicate with the app. The mobile hotspot usually acts differently and might not allow proper communication.

Let’s try these steps for your setup:

1. Confirm Camera is in AP Mode Right After Reset:
- After resetting, the camera should broadcast its own Wi-Fi network (called Access Point or AP mode) with its UID name (something like "HDWiFiCamPro_xxxx").
- On your Android 10 device, go to your Wi-Fi settings and connect directly to that camera Wi-Fi network.

2. Connect Your Phone to the Camera’s Wi-Fi Network (AP Mode) & Setup:
- Once connected to the camera’s own Wi-Fi, open the HDWiFiCamPro app on your phone.
- Follow app prompts to “configure” the camera to your mobile hotspot Wi-Fi network (the phone’s own hotspot SSID & password).
- This lets the camera join your hotspot network as its internet source.

3. Switch Phone Back to Mobile Data or Wi-Fi After Setup:
- After the camera is connected to your hotspot network, switch your phone back to using mobile data or reconnect to your mobile hotspot Wi-Fi if needed.
- The camera should now be online, allowing remote viewing via the app.

4. If Direct Connection Still Fails:
- Your mobile hotspot settings might be limiting device communication or blocking necessary ports/protocols the camera uses.
- Try connecting the camera to a regular home Wi-Fi router with 2.4 GHz band to test if the camera works fine in that environment.
- If it works on home Wi-Fi but not on the hotspot, the hotspot settings might be the issue.

5. Check for App Updates:
- Make sure your HDWiFiCamPro app is updated to the latest version on your Android 10 device for best compatibility.

Let me know if you see the camera’s own Wi-Fi network after factory reset, and if you can connect to it on your phone. That will help me guide you step-by-step on the exact app setup.

If you want, I can also share the official manual link with setup details for AP mode setup: HDWifiCamPro Instruction Manual [1].

How does that sound? Are you currently able to see the camera's Wi-Fi network from your phone?

Connecting HDWiFiCamPro to mobile WiFi

Great, you want to connect your HDWiFiCamPro camera to your mobile Wi-Fi hotspot. Let me walk you through a clear step-by-step process that works for your Android 10 device:

1. Prepare Your Mobile Hotspot:
- On your Android phone, turn on the mobile hotspot feature (usually found in Settings > Network & Internet > Hotspot & tethering).
- Note the hotspot name (SSID) and password exactly.

2. Factory Reset Your Camera:
- Press and hold the camera’s reset button until the LED indicator signals a reset (usually a blinking or color change).
- The camera now will broadcast its own Wi-Fi network (Access Point mode).

3. Connect Your Phone to the Camera's Wi-Fi:
- Go to your Android’s Wi-Fi settings and connect to the camera’s Wi-Fi network (something like “HDWiFiCamPro_xxxx”).
- Do not switch back to your hotspot Wi-Fi yet—stay connected to the camera’s network.

4. Open the HDWiFiCamPro App:
- Open the app on your phone while connected to the camera’s Wi-Fi.
- Choose “Add device” or the + icon to begin setup.

5. Set Camera to Use Your Mobile Hotspot Wi-Fi:
- Follow the prompts in the app to enter your mobile hotspot network’s SSID and password.
- The app will push this info to the camera so that the camera can join your mobile hotspot network.

6. Wait for Connection:
- The app will take about 1-2 minutes to configure the camera and establish the connection.
- When done, the camera should switch off its own Wi-Fi and connect to your mobile hotspot.

7. Reconnect Your Phone:
- Now switch your phone Wi-Fi to your mobile hotspot network (or keep mobile data on if you set it that way).
- Open the app again and the camera should show as online.

Note: Some mobile hotspots may have restrictions blocking some camera functions. If problems persist, testing with a home Wi-Fi router is recommended to isolate the issue.

This is based on the standard HDWiFiCamPro app network distribution method to connect the camera to Wi-Fi networks, including mobile hotspots8.

Would you like me to guide you through this step-by-step on your device now? Also, do you see the camera network name available on your phone’s Wi-Fi list after reset?