[Truecaller] Could not connect please try again (500)

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Dharmik Desai
8 months ago In Truecaller
Could not connect please try again (500)

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Emily Roberts

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8 months ago

Hi! I see you're encountering a "Could not connect, please try again (500)" error with the Truecaller app on your Android 10 device. I’d like to help get this sorted out for you. Before we jump into fixes, could you let me know if this happens when you try to search a number, open the app, or at some other time? Also, have you already tried any troubleshooting steps like restarting the app or your device?

Meanwhile, here are some simple steps we can try which often resolve this kind of connection error:

1. Check Internet Connection: Make sure your device has a stable internet connection, preferably Wi-Fi or a strong mobile data signal.

2. Clear Truecaller Cache:
- Go to your phone Settings > Apps > Truecaller.
- Tap on "Storage & cache."
- Tap "Clear cache" (not clear data yet).

3. Update the App:
- Visit Google Play Store, and check if there is an update available for Truecaller.
- Update it if possible to ensure the app is running the latest version.

4. Restart Your Device: Sometimes a fresh restart helps re-establish app connections.

If these don’t resolve the issue, we can try some more advanced steps like verifying app permissions, disabling battery optimization for Truecaller, or even reinstalling the app.

Could you please try these and let me know if the error still appears? Also, any info about when exactly the error shows up will help me guide you better.

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