Hi there! I’m Emily, here to help you with your Walgreens app download issue. Just to get started, could you tell me a bit more about what’s happening? For example, are you unable to find the app in the store, does the download start but fail, or is there an error message you’re seeing on your Android device running version 10? That way, I can guide you through the best steps to fix it.

Once I understand exactly what’s going on, we can try some simple steps like checking your internet connection, clearing the cache of your app store, or even adjusting device settings. Let me know!

E nter from store. Current app renew is asking for credit card. Several charges resulted from this, all foreign locations.

Thank you for sharing that detail about the app asking for your credit card and the multiple charges from foreign locations. That definitely sounds concerning. Let’s work together to address this thoroughly.

First, it’s important to clarify a couple of things:
- You said the app is asking for credit card info—was this during a renewal or subscription step inside the Walgreens app?
- Were these foreign charges post renewal attempts only, or unrelated billing you spotted on your credit card statement?
- Have you verified that you downloaded the app directly from the official Google Play Store?

Here are some key steps to follow right now:

1. Stop using the app and do not enter any more credit card info until we confirm the source of the charges.

2. Check your bank/credit card transactions closely to identify all unfamiliar/foreign charges and contact your bank or credit card provider immediately to report these as unauthorized. They can secure your account and may issue a new card if needed.

3. Uninstall the Walgreens app from your Android 10 device to prevent any further risk if the app was compromised or a counterfeit version.

4. Verify your Walgreens account:
- Log into Walgreens.com directly from a trusted browser.
- Check your account payment methods and recent orders.
- Change your Walgreens password to something strong and unique.

5. Report the fraud to Walgreens:
You can file a report or complaint about suspicious charges or app-related issues on the Walgreens fraud awareness page.
Here's a helpful link to Walgreens' official fraud info page: Walgreens Fraud Awareness

6. Report unauthorized charges to authorities:
You can file complaints with your local police and consumer protection agencies or the FCC for fraud cases.

Since fraudulent charges are involved, also contact your credit card company to dispute any unauthorized transactions. They generally handle fraud protection and refunds.

If you'd like, I can help you step through verifying your app source or resetting your Walgreens account. Let me know more about exactly when these charges happened, and if you still have the Walgreens app installed. This will help me guide you precisely towards securing your account.

Are you comfortable with these initial steps so far?

Charges were made by me. Then found out there were charges ranging from $34.00 to $2.99. Already have a new card coming. Submitted a fraud alert. Will need help getting a new app.

Thank you for confirming the situation and for already taking important steps with your bank and fraud alert. I’m here to help you get set up with a new, safe Walgreens app on your Android 10 device. Before we jump into reinstalling the app, here’s how you should handle the fraudulent charges tied to your Walgreens account:

### How to resolve fraudulent charges on your Walgreens app account

1. Contact Walgreens Customer Service
Reach out directly to Walgreens support to notify them about the suspicious charges and get help with your account. You can call them toll-free at 1-877-250-5823. They can review your transaction history, cancel any unauthorized subscriptions or apps linked to your account, and assist with refunds or disputes2 6.

2. Secure Your Walgreens Account
Log in at Walgreens.com from a trusted browser and do the following:
- Change your password to a strong, unique one.
- Remove any saved payment methods to prevent further charges.
- Review recent orders or subscription settings for anything suspicious.

3. Document the Fraudulent Activity
Keep screenshots or copies of your billing statements showing the suspicious charges. This may help when disputing with Walgreens or your bank.

4. File a Fraud Complaint with Walgreens
Walgreens has a dedicated Fraud Awareness site explaining how to escalate concerns and report scams: Walgreens Fraud Awareness1.

5. Work with Your Bank or Card Provider
Since you’ve already requested a new card and set a fraud alert, continue working closely with your bank to dispute charges and monitor your account for any further unauthorized activity7.

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### How to install the official Walgreens app safely on Android 10

Once you feel your account is secure and charges are addressed:

1. Open the Google Play Store on your device.
2. Search for "Walgreens."
3. Look for the official app by Walgreens Boots Alliance, Inc. It should have a high rating and many downloads.
4. Tap Install.
5. After installation, open the app and log in with your Walgreens account credentials.
6. Re-add your payment method only if absolutely necessary and only on the official Walgreens app or website.

If you want, I can walk you through these steps on your device right now.

Please let me know if you want assistance contacting Walgreens support or installing the app, or if you have any other questions!

Are you satisfied with the solution I provided so far?